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232 results found

  1. Have the option not to receive an email when a guest completes the Pre-arrival form

    4 votes

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  2. We have two listings. There's a cleaning company there that works on weekdays only, and we have a part-time employee there who can work on weekends only.

    So ideally I would be able to set up two triggers that created cleaning jobs at checkout for those listings -- one that assigned Monday-Friday cleanings to service provider A, and another that assigned Saturday-Sunday cleanings to service provider B.

    It looks like that could be implemented under "if these conditions are met", which comes up when a trigger event is "booking confirmed". The "choose field" dropdown would add "departure day is", which…

    1 vote

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  3. We would like the account name on Airbnb to appear as a signatory.

    1 vote

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  4. Hello! I suggest adding the option to enable/disable triggers. Currently, it's quite inconvenient as you can only adjust or delete them. But having the ability to turn them on or off would be helpful. Sometimes, it's necessary to temporarily disable a trigger.

    27 votes

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  5. I would like to have an option that someone can add an early check in or late check out in a template email that can be set up as a trigger. It would be most helpful if the trigger went out for those who did not have a same day check in and out for the property.
    I would like this to be something they can add on the night before check in and night before check out. The current feature seems to be more for during bookings.

    2 votes

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  6. Set a complex trigger for "X" time after booking confirmation

    33 votes

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  7. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    79 votes

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  8. It would be better if the SMS triggers would be associated with cell phone instead of phone, Just in case If a customer puts their home phone in the phone field and cell phone in the cell phone field

    3 votes

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  9. Simply to have a trigger for a failed payment due to insufficient funds that would send a message for the guest to know their payment didn’t go through with a new secure payment link and possibly a reminder that their reservation will only be held for a period of time (maybe a week depending on how far out the booking is) unless payment is successfully processed.

    I may just create my own template to use manually.

    3 votes

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  10. I want to have the trigger condition to send the message out only if the rental agreement has not been signed.

    For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages

    25 votes

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  11. It would be helpful if the email that we get when a property has been put on hold by a guest would include the dates concerned, not just the property name. Now it looks like this:

    Hold requested for LMS 13 PAX by *****@yahoo.com
    The property has been put on hold.

    1 vote

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  12. At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.

    We want the system to have ability to tell in the message what actually changed.

    15 votes

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  13. At the moment, we don't have any condition to filter out booking inquiry with unavailable dates so we can automate the booking inquiry sending process for those type of guests.

    I can figure out the template side, but not the trigger side.

    I get a lot of inquiries from non-Airbnb guests for dates that aren’t available at the specific property, but are available at similar properties. I don’t always manually reply until hours later, when it’s too late.

    1 vote

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  14. Something like complex condition where 10 days after stay ends and security deposit received and security deposit not returned.

    1 vote

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  15. On the complex condition trigger which sends out check-in details.
    I need the condition when Superhog checks have been made then send out the check-in details.

    8 votes

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  16. Currently if I create a Custom Variable, the Custom Data field won't hold its formatting and will send over as a large lumped together message with no enters or spaces. I would like to add Custom Variables with multiple lines such as Check Out Instructions or House Rules etc so I don't have to create multiple Templates for each property.

    7 votes

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  17. Best-case scenario would be ai drafts a reply and sends to the appropriate team member (filtered by star). The team member could click accept to post the review reply easily, or edit and then post directly from the pushed notification (within hostfully, or within email, or whatever made sense).

    2 votes

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  18. The check box "Send copy to Agency" in custom templates like the one in system template is for control purpose, we always do send a copy to the agency.

    This is because (as you are aware of) the toggle function is not working well and we need to know when and if a template has been send (automatically and manually). It’s our work process at the moment. Also once in a while the connection we have via Outlook got a token error.

    This is also a check when we don’t receive a email send into our Outlook Inbox.

    1 vote

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  19. Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.

    Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.

    5 votes

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  20. As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.

    23 votes

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