116 results found
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extra guest
As a PM, I would like to export Pre-arrival form data via reports. However, extra guests do not show up in Logistics Report.
4 votes -
Enhanced Reporting: Improve UI
Although the custom report system is capable of grouping variables in one column, the user interface for customization isn’t yet advanced enough to handle it.
4 votes -
Improved reporting to share with Concierge Service
Jane from Papagayo Luxury rentals would like a way to share a calendar report with her Concierge staff. The report would include the following:
- Name of primary contact who is making reservation
- Availability and blocks on calendars for given properties
- Number of guests coming
- This report should not include any financial information4 votes -
3 votes
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Split fees and taxes in transaction reports
When it comes to split payments, in transaction report, I would like to see the fees and taxes split. Currently, it's showing the fees and taxes for the entire stay, not just for each transaction.
3 votes -
Additional monthly report summary
At the end of the month I complete a spreadsheet capturing the final revenue and occupancy data for each property. Right now I have to download as csv and filter one property at a time. I would just like to see a summmary of all properties for a given time frame.
Note: we can almost do this with the “property report”
But it shows “estimated revenue” which isn’t accurate.Additionally: on the above “property report”
Is a custom equation called “time period” or something like that that updates the number of days to a particular month. This equation should be…3 votes -
Show the specific name of a generated report
Details (owner/property/date range) of a generated report should be shown in Description section instead of the general report name
3 votes -
Enhanced reports schedule range
When I want to schedule an enhanced report to be sent for instance to our concierge so she can handle the check-in, the range options are fixed like : last week, last month, last quarter, last year and this week, this month, this quarter, this year... however, if it's end of July and I set for this month, she won't see arrivals of the next week. It would be more relevant to have ranges in the future like: next week, next 30 days, next 90 days.
3 votes -
Customize the report header
I want to be able to customize the report header and allow me to remove unnecessary information to help the report in one page and easier to read.
3 votes -
Cancelation rate report
We want to be able to track the cancelation rate on a monthly basis.
3 votes -
Agency Percentage Based on Nightly Rate vs. Gross Revenue
Currently, the Financial Reports shows the Agency percentage as % of gross revenue, but our arrangement is based on the nightly rental only. This requires more manual work to produce reports for the owners.
It would be great to pre-determine which parts of the revenue is split on a percentage basis (nightly rent) and which go in full to the Agency (say a management fee) or to the Owner (say cleaning fee, if the owner pays that).
3 votes -
Refunds showing in reports
I want to pull the refund amount after a reservation is canceled in the booking report.
3 votesRefunds do show in your reports for bookings that have been made via your default payment service provider. But indeed, they don't show for Airbnb bookings for instance.
We are soon offering a new feature: Order Adjustments and manual transactions.
This will allow you to manually add a refund that happened in an Airbnb booking for instance.
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Track the discount codes and the number of times they are used.
Track the discount codes and the number of times they are used.
3 votes -
Date Analytics for Guidebooks
In addition to the "when" and "who" is accessing the guidebook (currently provided), I'd like to see what areas of the guidebook they're accessing and how frequently, so I can see where I may need to improve it for future guests.
3 votes -
Allow users to get a list of guests from specific location
I want to search for all my customers from Florida. However, right now it's not possible in Hostfully.
Or there should be a way for me to get a list of guests from Florida (maybe via Reporting feature?).
- Idea from user Pamela McCue (pamela@ptmad.com)
3 votes -
Cancelation report
I would like to be able to run a cancelation report for the day a reservation is canceled by guest services. If I canceled a rservation yesterday for a July booking I would like to be able to run that report for yesterday and see the cancelation. It is especially helpful for PM using VRP as not refund shows up on the transaction report.
Thank you.
3 votes -
Create CRM contacts based on phone number, not email
Since Airbnb discontinued their masked emails, Airbnb bookings are not being saved to the CRM, which saves/links contacts based on email addresses. I propose using phone numbers rather than email. Phone numbers are a reliably unique ID and are provided by Airbnb and all the major channels (to my knowledge). Without that change, Airbnb guests are not being saved to the CRM. For some managers (like me) that's a huge percentage of our customers.
3 votes -
2 votes
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make reporting more mobile friendly
Be able to create and edit the columns in the report from a mobile device like an iPad.
2 votes -
Show the guest service fee charged by the channels into Hostfully
I want to show the guest service fee charged by the channels into Hostfully. This fee is paid by guests to channels and not related to my accounting, but I want to show the total amount the guest paid.
2 votes
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