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  1. When reservation agents are making a booking, prompt them if the minimum night stay is not met. With several properties and settings, the agent does not always have that info at hand.

    2 votes

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  2. I would find it very helpful if the software had a spellchecking facility, whereby a word / grammer would be underlined showing the user there was a possible error. I have often rushed and responded quickly to messages to guests and realised after sending there was a small spelling error / mis-typed word. This can look unprofessional. There is probably one here!!!

    1 vote

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  3. Add a notification that pops up in the platform of when there's an office hours about to start, and include the meeting link to make it easier to jump into office hours. It may be nice to have a feature where that can be turned on/off.

    1 vote

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  4. Please add the time zone for CST (Central Standard Time, USA) to the Customer Success & Onboarding Office Hours.

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  5. Here are some examples of comments that could pop up for a guest account:

    Do not book guest – Guest has a history of cancellations or issues.

    Early check-in approved – Guest has confirmed early check-in request.

    Pending pet fee payment – Guest owes payment for a pet stay.
    Special request for quiet room – Guest prefers a quieter location within the property.

    Allergic to certain scents – Guest has a sensitivity to fragrances or cleaning products.

    VIP status – Frequent guest, provide exceptional service.

    1 vote

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  6. Allow a direct booking extension when guests book from sites such as Booking.com/Airbnb.
    We currently have to create a new booking if a guest would like to extend their stay which then creates a request for ID/deposit etc and then they will get various messages which aren't necessary. We need the ability to extend an existing booking directly

    1 vote

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  7. I received multiple emails when my account failed to renew the 1st time.
    As a former Customer Service manager, It's also unnecessary to mention closing the account if not paid in the initial email. It's insulting to your customers. It's a once a year payment, so it's likely that a card used last year is no longer valid.

    1 vote

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  8. Show properties on the property list by Airbnb account. (not via tag)
    This will allow users that have mutiple properties to always show only one list of Airbnb accounts.

    (Stars of Boston request)

    1 vote

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  9. This is the best i have been able to do regarding iCal sync to google calendar, but I would really love if I could tell which property this guest is arriving to on google calendar because the name alone does not help me in preparation for the guests arrival (would be so much better if it provided the property that the guest was checking into.

    If it would allow me to change the url to the name of the property and show that instead of platform.hostfully that would certainly be ideal.

    1 vote

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  10. 2 minutes for the verification code in MFA is too low. We would like the code to be valid for longer.

    1 vote

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  11. Some of our guest names are in Dutch and when we translate the messages to English it also translates the names of our guests.

    1 vote

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  12. Hey All,

    Just suggesting a very small improvement but it will help us a lot to build owner/property yearly 1099 statement & form.

    Add new adjustment/expense type called "IMPROVEMENTS", the reason is improvements add value to the property in other hands repair/maintenance are just an expense.

    with that new type will be very easy to build that breakdown and help our clients to do their tax report properly and it's a small change without breaking any prior functionality.

    1 vote

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  13. Recent changes to the UI for owner adjustments is overall good, but there's two changes that are not good and I'd like you to pass this feedback to your product team.

    We NEED the column for Notes to be visible in the table, as it was before the latest update. We use Name to categorize the expense and Notes to spell out what it was. Now I have to painfully click into each row to see if I logged something properly. This is a huge time suck by hiding that.

    1 vote

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  14. It would be great to have variables collecting information from the splash screen feature. This way introduction messages can be personalized for all guests based on the information they provide, this would make the guidebook personalized for everybody and not only for guests with secure links (ie. instead of the introduction saying "Hey there" could say "Hey Marcos" based on the first name they provide on the splash screen)

    1 vote

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  15. In the CRM feature where I can look at a guest profile, in the Guest History section, please add a time stamp next to the date. When we have guests submit multiple quote requests on our website, it’s helpful to be able to see which order they came through so that I know which is most recent.

    1 vote

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  16. Add a Don’t Email check box on a customer profile that would prevent them from getting messages. This could be very helpful when doing admin changes on a booking and you don’t want it to trigger emails.

    1 vote

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  17. I want to be able to pay utilities every month automatically through Hostfully. For one house, I have to pay 2 bills on a monthly basis, i.e electricity and internet). I want to control when it is paid and also edit the card details on the monthly payment. I want to connect the DEWA and etisalat accounts to Hostfully for monthly payments (these are the 2 firms to which I make utility payments)

    1 vote

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  18. Where do I find the SMS text number that people can use to message us on Hostfully?

    I would like to provide the number in our house manual

    1 vote

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  19. 1 vote

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  20. The product release notes are already published on Hostfully's website, so it seems like it should be easy to set up a subscription button that pushes update notifications out as soon as they're posted.

    1 vote

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