140 results found
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New referral program
I am interested in setting up a system where travel agencies and other external partners can earn a commission (for example, 3%) for referring guests directly to our properties managed through HostFully. This would be separate from any internal programs currently offered by HostFully.
2 votes -
Guest checkout on direct booking site
Model the direct booking checkout to be more like Airbnb. Allow pets to be entered on the first screen instead of after the fact as an upsell. Add a note under "book now" that indicates the guest won't be charged yet. Add a separate inquiry button so if the guest has a question they can be sure they are submitting it and will get a response. Currently with instant booking turned on, the host gets a notification every time someone clicks book now (but doesn't complete the reservation), but the guest is not aware of that and not expecting any…
2 votes -
Ability to ask guests on check out flow for consent to receive SMS texts
The goal is to get the guest to consent to receive text messages from our company as part of the check out process.
2 votes -
Differentiate the "Additional charge option" from the "Security deposit" on the checkout page
We used the “Additional Charge” feature, but on the checkout page, next to the security deposit it says (refundable). The security deposit is not actually included in the amount they pay upfront, so it is technically not “refundable.” Many guests contact us to ask when they will receive a refund of their security deposit and we have to explain to them that it was never paid, but is just an additional charge option we have after checkout if needed. Guests are often disappointed to realize this, thinking they were going to get $500 back of what they had already paid.
2 votes -
Display this price with several currencies on the direct booking site
Display this price with several currencies on the direct booking site
2 votes -
Ask for #of adults and # of children rather than just # of guests
I want my guests to put in the number of adults and children coming. Not just the total guests
2 votes -
Respect "Show property exact location" on direct booking site
I would like to avoid showing the location of certain properties with too much accuracy until the booking is confirmed. Until the /search page was added there was no way to see exactly where the property was, but now you can zoom in very close on the search page and see exactly where the properties are, even sometimes which part of a multi-unit building the unit is.
The map on the property details doesn't seem to have ever shown the exact location of the property, which seems like the right design if you're not going to make it configurable.
2 votes -
Make hero image on direct booking site brighter
Ability to adjust the brightness of hero image on direct booking site as the font option is so basic i wanted to include our brand so it looked much better...
2 votes -
Direct booking site URLs should escape "unsafe" or "unwise" characters per RFC 3986
The URLs that are built for the Direct Booking site MUST escape characters that are considered "unsafe". This includes the pipe character ( | ), which is pretty commonly used in page titles as a separator that doesn't take up much space.
If these are not escaped, Google Travel will NOT accept the weblink. For example, one of our listings has this for the direct URL:
That should escape the | to %7C:
For reference: https://stackoverflow.com/questions/1547899/which-characters-make-a-url-invalid
2 votes -
Make Direct Booking site pricing details editable- Units section (not frontpage)
Not being able to modify DBS price display for Units once you click from frontpage shows an average price which is higher than half of our year and can turn away guests that are looking for lower prices. This is misleading guests.
It should be exactly the same as the units that show on the front page.
2 votes -
Allow discount code to be used only once per user.
I mean the code can be used for many bookings during the time periods as long as the booking is valid. But each user/email, when making a reservation, can only use that code once.
2 votes -
Collect phone number with country code from Booking Widget
It would be nice to be able to collect the data that goes into the Booking Widget tab, especially the cell phone number is important as this is the number that we'll be able to reach the guest.
Regarding the phone number, it's really important to choose a country code. As you now allow PM to collect which country the customer comes from, we can't contact the customer if they forget to type in the country code.
2 votes -
cut the DBS link and do it shorter
what i would like is do it shorter but the book site
2 votes -
Don't create inquiries when the guests stop at the cehckout page when making the bookings on direct booking site
I don't want to receive the inquiries when the guests don't complete the payment at the checkout flow when making the bookings on direct booking sites.
2 votes -
Have ability to add filter in the search for direct booking site
In the search page, I want to use the drop-down of the property/cabin name instead of locations.
I want to have ability to customize/select which fields to be used in the search in direct booking sites.
2 votes -
Change Book Now option to Continue.
Change the text on the button from "Book now" to "Continue". The latter is a more friendly and approachable option.
2 votes -
Change how the order summary shows on payment link
At the moment, the system is designed to display the rent and fees breakdown in sections. On the order page, we will find sections that outline the rental cost, taxes, and any additional fees, as well as the total amount. The bolded sections represent the total amount, and the breakdown will be listed under each section.
However, if we have only 1 fee under the Fees section. It will be showing like the guests are being charged twice. While the math is correct, the customer experience of seeing two line items for fees is compromising the experience.
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2 votes -
Ability to use the property URL with the discount codes.
Previously we were able to use a format in the property URLs that automatically added the discount code for the user. Now this type of format does not work anymore. We would like to have the ability to send discounted rates to the customers adding the discount codes to the property URLs.
2 votes -
Improve "minimum price rule" logic
When activated, the minimum price rule does not seem to generate the desired prices.
We have a 2-night minimum across the portfolio, but choose to activate the "minimum price rule" so that website users can choose a 1-night stay if they are willing to pay the 2-night rate. However, the price shown for a 1-night stay always seems to be higher (sometimes significantly higher) than the price for the same stay extended to 2-nights. Something is off.
2 votes -
Adjust the footer of the new DBS
For the new DBS, it shows full Agency information, including Agency name, phone number and website. I don't want my phone number to be shown there. I'd be better if we can adjust what can be shown on the footer.
2 votes
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