94 results found
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Lead Modal: search "Country" and "Language" dropdown by typing the letters
In Pipeline > Lead Modal > Client Information tab, I want to be able to type the letters to easily search for a country or language.
1 vote -
Ability to select the default lead status when creating a new lead.
Ability to select the default lead status on each team member account when creating a new lead.
The default is "Hold". A lot of the times we create these for a "booked" clients, and the team always forgets to change the status t in the add lead page before creating it.1 vote -
Larger Pictures of Property in Pipeline. With 24 listings, they are so small I can't tell which property it is.
Make photo of the property larger or just have the property name prominent
1 vote -
"Issue a refund" option should not disappear when a security deposit refund is refunded or scheduled
I want the option "Issue a refund" option to remain when a security deposit refund is refunded or scheduled, so that I can issue a different/ larger amount (cleaning fee refund, extra guest fee refund, etc.) without having to do that from Stripe/PayPal directly.
1 vote -
Delete guest from Guest Information page and guests' list
I want to delete a guest from Guest Information page and guests' list (for example: a guest for testing purposes).
1 vote -
Take into account what the guest paid when you change the property on a reservation
We should always consider what the guest has already paid in the order of the same lead, even if the Property Manager changes the property of the lead.
1 vote -
Include option to show guest as "checked in" on pipeline
This feature would allow a host to keep track of how many guests were confirmed to have arrived, given early access, etc. With multiple people managing an inbox, or even one that is busy, it is hard to mentally recall if everyone has what they need to check in.
1 vote -
Pipeline sort/filter enhancements
Make the Status dropdown into a multi-select, so that I could show just all On Hold and Booked items, for example.
Add "Booking Date", "Status", and "Property" to the list in the Sort by drop down.
1 vote -
Pipeline: checkbox to hide Archived items
Pipeline: It is often useful to see everything in the pipeline EXCEPT archived leads.
Add a "Hide Archived" checkbox that when checked, does not show any Archived items. Even just another dropdown option "All Except Archived" might do the trick?
1 vote -
1 vote
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Manually add customer info into customer data section
In the pipeline tab there is a Link at the top where you can "see all customers". I would like the option to be able to add customer info manually. This would be amazing for when I meet people in person that say they want to come stay at one of my properties and I could just save their info in their directly. I can then send communications directly from their contact page. This would significantly increase workflow and help with marketing, etc...
1 voteThank you for the suggestion.
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Show the payment processing fee and Hostfully processing fee on the order
We'd love to have a feature to show the payment processing fee and Hostfully processing fee on the order directly so we can easily subtract both fees when refunding the guests
1 vote -
Keep the manual rent input on the lead when changing the number of guests
When I change the rent manually on Pipeline, I want the rent I input manually to remain the same when I change the number of guest, as long as it's not exceeding the base guest.
For example. my base guest is 10, I changed the rent to $100 manually on Pipeline. When I edit the lead once more with number of guests = 2 (which is <10), I expect the rate $100 to be kept, instead of the (dynamic) rate on pricing tab.
1 vote -
1 vote
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Have ability to edit email address in guest profile
I want to be able to edit the email address in the guest profile, it's currently not editable and not reflected in the update of the lead email.
1 vote -
1 vote
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Show the error message if user enter the number with comma when adjusting th amount
When I add the order adjustment via Pipeline,
If I I pasted the amount "3,031.56" > it recorded only "$3" which is not the desired amount.if you put a comma, the system is going to add only the numbers before the comma. The only symbol you should use is the period for the decimals.
As the user, sometime I will not notice about the commas, could you please add the headup or show the error instead of inserting the number before the comma as now?
Thanks.1 vote -
Support updating guest’s email from Pipeline to “See all customers” list especially, Airbnb channel
When updating guest’s email from Pipeline / Lead view, it does not update in “See all customers” list. We have integration with MailChimp which is great and can support us a lot on marketing purpose, but sometimes I still need to correct the email address, especially for Airbnb guests and I have to update it directly in Hostfully.
However, the issue is mentioned as above. So if it’s supported to update guest’s email, it would be great.
1 vote -
More data of leads
It would be helpful if the lead view has information of lead creator, something like "Created by..." and it can be pulled to Enhanced reporting. As we would love to see how our Booking Agents work.
1 vote -
Add a status marker in pipeline when payment request has been sent to guests - to avoid multiple emails sent
Add a status marker indicating that you or your team have sent the payment request reminder to avoid multiple emails sent to guests. Similar to the marker that is added after Check in Instructions have been sent or the Pre-Arrival Form completed.
1 vote
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