28 results found
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Additional Payment Processors
Add additional payment processors for those who cannot get a Stripe account. Properties are managed in Costa Rica.
13 votes -
Ability to split payments for reservations
Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.
23 votesThank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:
- if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
- if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.
So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.
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Scheduling security deposit payments and refunds and holds.
We should have the ability to Schedule Deposit payments, Refunds and credit card holds are an essential part of our practice. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.
21 votes -
Remove word "Hostfully" in payment link after white-labelling
I would like to remove the word "Hostfully" in payment link - bottom line "By placing your order, you agree to Hostfully's privacy policy and terms and conditions".
If the software is truly white labeled, you technically don't want the word "Hostfully" anywhere on pieces facing the customer.
3 votes -
Show nightly rate breakdown on payment link
It would be important to have a way on the invoice where guests can see the room rate breakdown for each night as opposed to just the total.
2 votes -
Ability to issue invoices to guests directly in Hostfully
It would be great to be able to send proper invoices with VAT to the guests directly from Hostfully.
3 votes -
Collect Security Deposit from Airbnb guests
Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.
It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.
9 votes -
Ability to record real date for manually introduced transactions or ability to modify the date
it'd a crutial feature for us. To export the transactions to an accounting software, I need to be able to build enhanced report templates that contain a column with the real transaction date for all types of payment methods. The fact that we cannot specify the exact date of a payment that has arrived on our bank account by other means than credit card is really problematic.
1 vote -
Charge Monthly Payments Instead of Full or % of Amount
We have about 20 properties that we operate on a monthly basis. We are manually charging guests for these and actually using a different software to make it happen directly.
It would be nice to charge guests on a monthly basis like Airbnb does. Guests can book and only pay for the first 30 days and security deposit. Then a payment link is sent before their next payment is due.
1 vote -
Cancel an auto charge for the 2nd payment for a specific guest or change it to x days before check-in under guest level
We'd like to cancel an auto charge for the 2nd payment for a specific guest or change it to x days before check-in under guest level. For now, it's not possible.
1 vote -
Send guest a refund link for proof purposes
Whenever we refund guests, we have a link that we can all send for proof purposes and they can also see it and monitor.
1 vote -
Require Billing Zip Code, Address and Card Name in Payment Work Flow (Helps Prevent Fraud)
Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.
We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.
2 votes -
Add Stripe ACH payments
Add Stripe ACH payments as an option for payout
1 vote -
Reward Ideas with $$$?
We users give the Hostfully team feedback that helps you improve your platform. This helps you further crush your competition and ultimately make more $$$. As a user, I'd be more inclined to provide feedback if I benefitted monetarily in some way, like a couple months' fees waived. Thanks for all you do for us hosts and for your consideration.
1 vote -
When payment fails please automatically cancel the reservation
Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…
1 vote -
Long term stays and recurring payments
At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…
24 votes -
Automatic PayPal invoices for vrbo and independent bookings
Automatic PayPal invoices for vrbo and independent bookings
1 vote -
Damage Deposit
Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge. This scares some Guests off.
And make the timing of the PreAuthorization able to be set as to when this is taken.2 votes -
Add New Payment as a trigger for Zapier
It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.
8 votes -
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
4 votes
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