125 results found
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separate rental agreements per channel
Reasoning is the cancellation policies are so limited with Airbnb that I really only want to extend the cancellation policy that Airbnb has only to those who discover us through Airbnb. With direct bookings I would prefer what we have listed in our current rentals agreements.
1 vote -
Auto-retry importing Booking.com reservations when there is an issue with Booking.com sync job
We discovered that a Booking.com reservation does not appear in Hostfully, so the calendar is not blocked accordingly and CS has to manually import it into the system. This occurred due to an intermittent issue with the Booking.com sync job, likely caused by the performance issue we had.
It would be more helpful and minimize the risk of double bookings if the system automatically retries importing Booking.com reservations when there is an issue with the Booking.com sync job.
2 votes -
On the Channel Managers, when you click on Toggle All: to On, and it turns on all properties, it goes back to Off.
It is confusing that the Toggle All button goes back to, or stays at Off, even after you click on it to Toggle all to on. Can it just stay at on if all are on?
1 vote -
1 vote
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Emails when we get a Hostfully lead/inquiry
When I get a lead or inquiry through channels, I get an email notifying me. However, when I get a lead or inquiry for a direct booking with Hostfully, I don't get notified of this. How is that possible. Is there a way that we can get a text or email when we get a lead/inquiry for a direct booking with Hostfully?
2 votes -
Report invalid credit card for Booking.com
As a property manager, upon receiving a Booking.com reservation, there are occasions when the credit card may fail to charge for various reasons. However, I face limitations in reporting an invalid card to request a new one from the guest or to request cancellation due to an invalid credit card. This limitation arises because I lack access to the credit card's CVC code, which is now transmitted via API and cannot be viewed on the Extranet anymore.
I'd like to ensure that when a reservation is received via Booking.com and the payment fails, the credit card details are reported…
2 votes -
Failed payment notification BDC
Be notified when a payment fails because of an invalid card so that PM can request to cancel the reservation when the guest does not update a new card after 24 hours.T
1 vote -
1 vote
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Integrate with LEKKESLAAP and TRAVELGROUND
I want to connect my Hostfully account with LEKKESLAAP / TRAVELGROUND, local South African platforms
1 vote -
Have ability to set "meal plan" under rate plan within Booking.com integration
In Booking.com, I can set up whether there are breakfast/lunch/meal included in the rate.
I would like to be able to set it on Hostfully or manage it directly in Booking.com
1 vote -
Custom cancellation policy for Booking.com
We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
2 votes -
Messages from Hostfully should be sent to the corresponding inbox thread on Airbnb
An Airbnb guest is associated with 2 Airbnb Inbox threads due to 2 different reservations from 2 listings. If I send a message to the guest from Hostfully, the message is currently sent to the past thread (which the host and guest may no longer be active on). Thus if the guest and I view the new Airbnb inbox thread, we won't see the message.
6 votes -
Support seasonal cancellation policies
VRBO has a new feature where you can have different cancellation policies for different times of the year. How to a use this feature with Hostfully. VRBO won't let me edit the cancellation policy. It would be great to have ability to create cancellation policies for different period.
1 vote -
Conditions Upselling items
Be able to select more than 1 of the service and select service per night.
For example, the breakfast price is based on one person, so if 2 people are staying they have no option to buy 2 breakfasts
If they are staying for 2 or more nights, there is no option to add breakfasts for additional mornings
1 vote -
Have a cleaning fee option under VRBO
I recently looked at the details of a guest's fees who booked through VRBO. Instead of stating "cleaning fee" it said admin fee. I went to change it on Hostfully and realized there is not a drop-down box for cleaning. Can Hostfully add it as I know VRBO does allow cleaning fees.
1 vote -
Support Non-XML plans for Booking.com
I would like to have the opportunity to set non-XML plans for my Booking.com properties via API. We need weekly and monthly rate plans as they are great revenue generators.
4 votes -
1 vote
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Ability to force sync for all listings for Airbnb
At the moment, we can only force sync at property level.
let say i change my cancellation policy in all my listings and i did it with my bulk edit tool
i have to click one by one in the sync button to push the update to Airbnb instantly.
I'd like to force sync to multiple or all properties at once to save time
1 vote -
Ability to snooze listing for Airbnb only
I need to snooze a listing on Airbnb temporarily but I need the property show on Hostfully calendar to check upcoming bookings.
However, snoozing the listing on Airbnb is overridden by Hostfully. The only way is deactivating the property in Hostfully but then I cannot view the bookings.
It's really inconvenient.
1 vote -
Booking.com commission saved on lead level
Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.
4 votes
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