131 results found
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Auto-retry importing Booking.com reservations when there is an issue with Booking.com sync job
We discovered that a Booking.com reservation does not appear in Hostfully, so the calendar is not blocked accordingly and CS has to manually import it into the system. This occurred due to an intermittent issue with the Booking.com sync job, likely caused by the performance issue we had.
It would be more helpful and minimize the risk of double bookings if the system automatically retries importing Booking.com reservations when there is an issue with the Booking.com sync job.
3 votes -
22 votes
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Integrate with LEKKESLAAP and TRAVELGROUND
I want to connect my Hostfully account with LEKKESLAAP / TRAVELGROUND, local South African platforms
2 votes -
Custom cancellation policy for Booking.com
We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
6 votesThe cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.
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Ability to force sync for all listings for Airbnb
At the moment, we can only force sync at property level.
let say i change my cancellation policy in all my listings and i did it with my bulk edit tool
i have to click one by one in the sync button to push the update to Airbnb instantly.
I'd like to force sync to multiple or all properties at once to save time
3 votes -
Ability to snooze listing for Airbnb only
I need to snooze a listing on Airbnb temporarily but I need the property show on Hostfully calendar to check upcoming bookings.
However, snoozing the listing on Airbnb is overridden by Hostfully. The only way is deactivating the property in Hostfully but then I cannot view the bookings.
It's really inconvenient.
1 vote -
Booking.com commission saved on lead level
Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.
10 votes -
Short-term and long-term cleaning fee on Booking.com
I want to apply short-term and long-term cleaning fee on Booking.com just like Airbnb does
2 votesWould you please provide more information about this request? We do not find information about this capability in Airbnb, and would need to better understand the charging scheme you would like to apply to cleaning fees depending on the length of stay. Thanks.
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"allow booking requests" checkbox for Airbnb should also apply to dates past the booking window
Airbnb allows this on platform, it should work via API as well
3 votes -
Recorse for confirmed, unpaid bookings if guests don't pay
At the moment, Vrbo and Booking reservations with failed payment will still come into Hostfully as confirmed unpaid bookings. If guests have already stayed or left, I want to have a recourse or protection in case they damage the property or don't pay.
7 votes -
Remove property from google search once the account is canceled
When an account is canceled, Hostfully should not display the property when searching for it on Google.
1 vote -
Add Airbnb cancelation options
Cancel Airbnb reservations do not have all the same options as Airbnb. there should also be an option that the guest isn't following your rules
3 votes -
2 votes
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9 votes
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Support Booking.com Damage program so BDC will collect SD via PBB
At the moment, when we select the "Damage policy options" on Booking.com Extranet, upon next sync, the system was changed and it couldn't have BDC collect SD via PBB.
I want the option "I want to set up a damage programme that Booking.com will facilitate for me" on "Damage policy options" sticks.
14 votes -
Capture Guest physical address during booking process to add to profile
I want to be able to later report on what parts of the country guests are coming from so that I can then spend $ on ads in those areas. (this won’t work for Airbnb bookings)
4 votes -
Modify Booking.com reservations
Ability to modify Booking.com reservations in Hostfully, such as change property, add extra fee item ...
9 votes -
Check connected Vrbo account
As a PM, I want to check which Vrbo account (account ID, account name and email) that's connected to Hostfully (similar to Airbnb) and when it's connected. Currently I can only see connected listings.
1 vote -
Integration with Travelchapter
I want to integrate Hostfully account with travelchapter
https://www.travelchapter.com/1 vote -
Use Vrbo as a Merchant of Record
Using a channel manager has made things for difficult for me. I now have to handle security deposits, rejected payments, credit card fraud issues, collect- file - pay occupancy tax etc. All this was done by VRBO before I had a channel manager. Can you please get an arrangement with VRBO like you do with Airbnb that they will still provide those services even though we are using you.
13 votesWe are currently looking into this exact implementation where Vrbo will remain the merchant of record for connected PMs. Not that this work has a dependency on Vrbo and the APIs they are planning to provide in 2024 to support this.
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