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  1. My company manages the breakfast logistics for PM's guests. Currently, we are working with their team to fully automate the order flow from Booking.com to our delivery system, removing the need for manual data entry by the property managers.

    We have identified that the "Rate Plan Name" (specifically determining if a reservation is "Breakfast Included") is visible in the Reservation Details as well as the Hostfully Enhanced Reports.

    To complete the automation integration, we need to access this specific data point via API.

    1 vote

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    received  ·  0 comments  ·  API  ·  Admin →
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  2. Support on conditional formula with text. For example, if Job status is Done.

    1 vote

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  3. It would be nice if the service provider could open a booking, review the notes under the Lead Details section, and configure the beds accordingly based on the information provided there.

    Currently, this workflow no longer functions as it did before, and it has impacted operational efficiency. It would be great to have the ability for service providers to easily view booking notes and configure the beds based on the details included in the Lead Details notes field.

    This functionality is important to ensure accuracy and avoid follow-up communication or configuration errors. Is not the same to add the notes…

    1 vote

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    0 comments  ·  Service Hub  ·  Admin →
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  4. Filter the pipeline list, by check-out date

    1 vote

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  5. Looking for a way you can include the tax collected when the payment is sent to Stripe? There is not a good way to track tax collected in the reports section there.

    Stripe support suggestion is to add fields like:

    taxamount: Total tax collected
    tax
    rate: Tax rate percentage
    tax_jurisdiction: State/region where tax applies
    subtotal: Pre-tax amount

    How This Would Work
    When Hostfully creates Payment Intents for your bookings, they would include the metadata:

    {
    "amount": 1250,
    "currency": "usd",
    "metadata": {
    "taxamount": "250",
    "tax
    rate": "8.25",
    "tax_jurisdiction": "California",
    "subtotal": "1000"
    }
    }
    ​

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  6. The checkout workflow should show the service page so guests can add it even if they make the full payment. At the moment, the service page is not visible for fully-paid bookings, causing it to be inconvenient for the guest or the PM to add extra service during the guest's stay.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. Please import taxwithholdingamount  and taxwithholdingdetails for Airbnb reservations.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  8. The current payment setting language is unclear and potentially misleading. Additionally, there is no flexible option for hosts who work with vetted guests and do not want to charge 100% of the stay amount at the time of booking—especially for last-minute reservations.

    The current wording uses the term “AT,” which is not sufficiently clear and can easily be misinterpreted. This should be revised to be crystal clear about exactly when and under what conditions payment is processed.

    It should say "collect balance BEFORE CHECK IN DAY"

    1 vote

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  9. 1 vote

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    0 comments  ·  Payments  ·  Admin →
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  10. When adding a new rule, I should have the ability to set a start and end date for what dates I want this rule to be applied, to which channel it should be applied, and for how long should I allow this rule to run.

    For example. If I want to run a last minute discount for a specific month (which could be my low or high month for the year which is 6 months from now), I need to remember to add the rule, and then remember to remove the rule. I also can't setup for which dates the…

    1 vote

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    0 comments  ·  Discount Codes  ·  Admin →
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  11. make the password have the ability to see the password by clicking a box or an icon so we can check to make sure password is entered correctly!

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  12. 1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  13. Allow Service Provider to upload a profile photo to differentiate their account.

    1 vote

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    0 comments  ·  Service Hub  ·  Admin →
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  14. Introduce an option to lock amenities settings at the property level so that amenities cannot be edited accidentally.

    1 vote

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  15. On Airbnb, there is a field to add the door code, which is shown directly on the Airbnb reservation. We were wondering if there is something similar that works specifically with Airbnb. If anything changes in the future, please let us know — it would be great to have this available in Airbnb.

    1 vote

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  16. We would like to be able to register one single webhook with an array of multiple eventTypes at once for the agency.

    i just counted how many webhook eventTypes i'll need to create and manage and it ended up being around 13 for each agency, that is crazy.

    Our webhook callback Url is always going to be the same for every webhook eventType, it won't change.

    If we can have one single call with all the eventTypes, that would make things so easy for the partner.

    1 vote

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    received  ·  0 comments  ·  API  ·  Admin →
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  17. The biggest STR booking site in the world has made a very simple change to eliminate useless information and friction from their booking widget.

    It is my opinion that this change reflects a more modern, guest sensitive and reduced friction booking experience that has been proven by the best in the business. AirBnB tested the option for a year and have now gone to "All fees included" pricing. I cleared all cookies and AirBnB now presents the the all fees include pricing without option, because it was proven as a preferred option.

    I am requesting that we offer the option…

    1 vote

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  18. Owner reports can include expenses only, rentals only, or both. However, the logo currently has to remain the same in all cases.

    A brand should be able to use one logo for both expenses and rentals, while also having the option to use a separate logo for expenses-only reports. This would avoid confusion for owners who do not rent out their property and shouldn’t see branding that implies rentals.

    1 vote

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    0 comments  ·  Agency Settings  ·  Admin →
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  19. 1 vote

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  20. I'd like to have an owner payout formula that does not deduct the payment processing fee so that whatever amount on owner's end should match with what we have

    1 vote

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