1687 results found
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Notification for failed trigger
Notification for failed trigger so PM can resend or check what is missing
96 votes -
Allow multiple owner access per property
We have multiple owners on some of our homes, it would be nice to allow all separate access to the homes so if they need to block out dates or make changes we could know who is accessing the site.
91 votes -
Modification of scheduled messages
On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.
90 votes -
Make owner stays distinct from owner blocks to support reservation scheduled tasks (cleanings, communication)
Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.
89 votes -
Integrate directly with Expedia
I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.
I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.
86 votes -
Trigger for not completing payment or pre-arrival forms
It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.
Also to have the actions "not" sending check-in instructions if they don't complete them.
I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.
82 votes -
Add function to duplicate triggers & templates
It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
Less clickings and save more time.79 votes -
Generate invoices for guests
would be nice if the team could develop a routing to generate a pdf receipt for guest
76 votes -
Create a trigger for gap days
If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.
73 votes -
Easily edit font and format in message templates
Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?
Also, templates sent to Airbnb and Vrbo sometimes have extra spaces or line breaks where they don't show in the template editor in Hostfully
68 votes -
Custom Cancellation for VRBO
Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
66 votes -
Ability to split payments for reservations
Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more payments.
66 votes -
Mark as unread messages
Have the option to mark as unread the messages int he inbox.
62 votes -
Sort custom templates and triggers
The sort function for custom templates and triggers would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.
62 votes -
Customized Permissions for Team Members
Would be wonderful to be able to edit and customize access for team members, currently you can only set:
Manager - Full access
Booking agent - pipeline, calendar...
Property sales manager - property and owner creation
Associate - view mode onlyHaving customized access could give more control over who can access certain properties / features.
60 votes -
Managers need the ability to update Owner information.
Right now I was told if we want to update owner information I either have to have the owner do it themselves or I have to delete the owner and re-add them. We should be able to update this information as we see fit. Thanks!
58 votes -
Credit card processing fee only applies to RENT but not to Total amount
Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.
54 votes -
Customizable date range for Analytics page
in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.
53 votesCustom date ranges are planned for our next version of the Analytics page.
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Ability to Blacklist email addresses to prevent re-booking of problem guests
Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.
There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.
What is needed is a system where you can flag…
53 votes -
Guest review report
per property - per channels
52 votes
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