Collect Security Deposit from Airbnb guests
Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.
It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.
Jameson King
shared this idea
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We just saw that you have finished the automated Deposit Refund through Stripe. That is great. Any updated or progress on this features, so that this can run with other channels? Thanks.
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Any updates to the timing on this one? Airbnb policy for security deposit now says "There is one exception: Hosts who manage their listings with API-connected software can set a security deposit using our offline fees feature. If a Host has done this, the deposit requirements will be clearly communicated during the booking process."
We'd really love to be able to use this feature. While building it out, it would be great to automate the refund of the security deposit (unless cancelled due to damage and claims against the deposit). Thanks!
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AdminTed Nguyen (Admin, Hostfully) commented
That's correct, Jameson. Once the change is available, the Security Deposit will be set as an offline fee on Airbnb. You'll collect it and refund the guests after successful departure.
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That is great news! Airbnb doesn't actually "collect" a Security Deposit. Will this change allow us to actually collect a deposit from the guest? (then refund them after successful departure)
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Hi Jameson!
Good news, Airbnb has updated the API for Security Deposit. Once they have updated their API, we will work on mapping with this field in the integration. Once it's completed on our side, you'll be able to set a security deposit for Airbnb channel.
(Edited by admin) -
Hi all!
Thanks for your feedback. Kindly note that it's Airbnb requirement that you can't charge the Security Deposit. Damage fee, if any, is to be handled on a case-by-case basis via Airbnb Resolution Center.
It's hard for us to build if the feature is not supported by Airbnb. Hope you can understand.
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first_name_unknown last_name_unknown commented
Yes, yes, and yes. This would be so helpful.