Complex trigger for not completing payment or pre-arrival forms
It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.
Also to have the actions "not" sending check-in instructions if they don't complete them.
I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.
Joshua
shared this idea
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Jake Marsh commented
I understand that there is a way to manually check if the form has been completed and send a reminder to a guest but this goes against the idea of automation :-) We really need to remind guests to complete the form if they have not and also prompt our team to contact the guest if it has not been completed by check-in. Thank you!!