Skip to content
← Property Management Platform - Web

How can we improve the property management platform?

Property Management Platform - Web: Guest Portal

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Pre arrival form should allow editing of Airbnb guest email

Pre arrival form should not pre-fill guest email ID. This is most likely the Airbnb ID and then guests don't enter their own non-Airbnb ID. This defeats the purpose of asking guest to enter their email for direct booking.

31 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Ishita Lalan shared this idea  ·   ·  Report…  ·  Admin →

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Mike Louderback commented  ·   ·  Report

    @steph - can you walk through exactly what you did please. I do not see that the email field was added to the form that would then subsequently overwrite the useless Airbnb email. Thanka

  • Bart Kozdras commented  ·   ·  Report

    It's crucial we have a direct email and the correct phone number to communicate with the guest.

  • David Soper commented  ·   ·  Report

    This is absolutely critical for developing more direct bookings and return guests. It is a basic marketing need and Airbnb has thrown a wrench into it so we need to create a workaround.

  • Keith commented  ·   ·  Report

    For Airbnb ideally the Airbnb anonymized email would move to the secondary email slot and the preferred guest email n the primary slot so it's used for future automated (and manual) messaging.

  • Jason Royer commented  ·   ·  Report

    I want information derived from my pre-arrival form to go directly into their contact information. It seems to work for VRBO or direct bookings, but not Airbnb. I have to input this in manually, and I would like it to be automated.

  • Daniel Solid commented  ·   ·  Report

    In our view, it's pretty confusing why this does not already happen; especially since the address in the client data field is what gets synced to mailchimp and other systems. Could someone on the dev team explain why there is a non-editable email field and and editable one that does not connect to the pre-arrival form?

  • Karen Soper commented  ·   ·  Report

    Since Airbnb doesn't share guest email addresses, it would be nice if the data collected on the pre-arrival form could populate into the guest (client) data page.