Add conditions of Pre-arrival form not submitted to remind guests to submit the form
For now, our trigger hasn't supported the condition of "Pre-arrival form not submitted" yet. Hence if we want to follow up with the guests, you can only monitor from Pipeline to see if it's submitted or not. We'd love to have such condition in triggers to automate the process.
Cece Nguyen
shared this idea
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Abel Mora commented
This would be a very critical improvement for our processes. We would like to withhold check-in information until a guest has signed the pre-arrival form. Many other PMS offer this functionality
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Rob Esposito commented
This would be a wonderful addition. As of right now, I have one property that I need this form filled out for. I don't send check in instructions until I get the form. it would also be nice to be able to send them a reminder to fill out the form (instead of just not sending the check in instructions)