Automatically cancel the reservation when payment fails
Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost in my inbox. There needs to be a better system in which it actually denies the booking atlogether if the payment fails and that make it much more clear to the guest and host that their payment was declined. This has cost us several times with allowing guests who didn't pay. (I'm sure I can't be the only one.) There must be an improvement that can be made.
Wendy Hortis commented
We have had someone book last-minute reservations and their payment is declined. They stay before we can get the payment issues resolved and then we have to try and recover payment after the fact. If it just cancelled the reservation when payment is declined then they would not be able to stay and it would release the dates for other bookings.
Noel Alsbrook commented
We are seriously considering changing services over this.