Show Airbnb messages as coming from PM not owner
I want the messages from PMP to Airbnb guests to look like they are coming from my company, not from the owner account.
At the moment, messages sent from PMP are always shown as they're from Airbnb owner account,.
April Mai (work email)
shared this idea
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Clare Robbins commented
This is critical. The messaging from Hostfully should come from whatever team member is logged into Hostfully to send the message. And from triggered messages, it should come from the Hostfully settings at connection of the Airbnb channel. We should be able to select the Host or co-host responsible for that property, regardless of the owner of the Airbnb account.
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Keith
commented
I remember this used to be a setting in the airbnb channel manager. but it's not there, I presume this could be because airbnb doesn't really want to support the co-host feature anymore. it's there, but they want people using their new management team feature which doesn't have this support.
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Joe Jimenez commented
Every time my wife (co-host) messages a guest, it's sent as me (the main owner). She'd love to be able to respond to an Airbnb guest as herself!
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Kana Gordon commented
It would be nice to have the option. Sometimes the preference is for the owner account to show, and some would prefer the agency name to show.