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'Capture pre-arrival form email address for main Airbnb guest' has been merged into this idea

Property Management Platform: Guest Portal

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Pre arrival form should allow editing of Airbnb guest email

Pre arrival form should not pre-fill guest email ID. This is most likely the Airbnb ID and then guests don't enter their own non-Airbnb ID. This defeats the purpose of asking guest to enter their email for direct booking.

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Ishita Lalan shared this idea  ·   ·  Report…  ·  Admin →

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  • michael louderback commented  ·   ·  Report

    @steph - can you walk through exactly what you did please. I do not see that the email field was added to the form that would then subsequently overwrite the useless Airbnb email. Thanka

  • Bart Kozdras commented  ·   ·  Report

    It's crucial we have a direct email and the correct phone number to communicate with the guest.

  • David Soper commented  ·   ·  Report

    This is absolutely critical for developing more direct bookings and return guests. It is a basic marketing need and Airbnb has thrown a wrench into it so we need to create a workaround.

  • Keith commented  ·   ·  Report

    For Airbnb ideally the Airbnb anonymized email would move to the secondary email slot and the preferred guest email n the primary slot so it's used for future automated (and manual) messaging.

  • Jason Royer commented  ·   ·  Report

    I want information derived from my pre-arrival form to go directly into their contact information. It seems to work for VRBO or direct bookings, but not Airbnb. I have to input this in manually, and I would like it to be automated.

  • Daniel Solid commented  ·   ·  Report

    In our view, it's pretty confusing why this does not already happen; especially since the address in the client data field is what gets synced to mailchimp and other systems. Could someone on the dev team explain why there is a non-editable email field and and editable one that does not connect to the pre-arrival form?

  • Karen Soper commented  ·   ·  Report

    Since Airbnb doesn't share guest email addresses, it would be nice if the data collected on the pre-arrival form could populate into the guest (client) data page.