It's already started four months ago, but it's very interesting why Hostfully hasn't announced yet any update!

Sad to read this request is been placed since January 2024

Is there an ETA on releasing the fix for this? This continues to be an absolute disaster for our operations and our guests in our 130 vacation rentals. We are almost at our renewal date with Hostfully and this has us searching for other hosting platforms.

I find it very difficult to believe this has not been resolved yet.

Please fix this issue ASAP. It really is causing a lot of confusion and problems for both the host and the guests. No one is happy with the current situation.

This has caused too many issues with cleaners going into wrong units and guests going to wrong units for us. It is the one thing that has me considering switching from hostfully.

So many of our return guests are having troubles finding their check-in instructions because of this, which is resulting is more messages to us, more phone calls and overall frustration from our guests.

A guest reported us to Airbnb due a PRIVACY & SECURITY CONCERN relating to this defect. Hostfully sent the check-in information (including the gate code and door code) to an old Airbnb booking that included other guests ... guests that we not included in the current trip and who should not have access to the check-in instructions but now did. We had to change all of the access codes to ensure that the guest felt safe.

Repeat guests are very common and our automated messages are being sent to their previous bookings and now their newer bookings. It's also confusing to our staff that the reservations are rolled up under one and they have to remember to select the right reservation from the drop-down in the messaging area to communicate under the right reservation.

Can the messaging coding not include the confirmation # as the unique identifier, rather than just the guest name?

This is becoming a HUGE problem. I always check that my guests have the correct entry instructions but a recent guest, who had booked with me before, was reading his recent Airbnb thread, which didn't have the instructions, and couldn't get in (at midnight!). My auto Hostfully check in instructions were sent by Hostfully to a different thread! I had an Airbnb Tech texting and calling me in the middle of the night! That's not fair Hostfully. Anyway, this is a real easy fix. Tell the programmers to base the messages on the Airbnb Confirmation Code (looks like HM8SMDRH4H) and NOT guest name. Please let us know this is a priority. If not, we'll have to migrate to a different platform.

It is super important, since the main role we have with the guests is communication and if this is sent in the wrong way, it will confuse the guests. I am more concerned when messages are sent automatically, because we have no control over that and they will always be sent wrongly.

An Airbnb guest is associated with 2 Airbnb Inbox threads due to 2 different reservations from 2 listings. If I send a message to the guest from Hostfully, the message is currently sent to the past thread (which the host and guest may no longer be active on). Thus if the guest and I view the new Airbnb inbox thread, we won't see the message.

We're having the same problem. The guest inquiry is for UNIT 1 yet our reply goes into the UNIT 2 Airbnb message thread. Please fix this. It is too confusing for us and our Airbnb Guests.

The guest inquired on two listings, and our messages were sent to an incorrect thread on Airbnb (invalid bookings), yet not sent to the correct thread of booked one.
It's said the inbox thread is defined between a host <> guest. I would like our messages sent to the correct thread on Airbnb. It's not practical to send out the messages to the thread whose listing is not even connected with Hostfully.