Skip to content
← Property Management Platform - Web

How can we improve the property management platform?

'Import secondary guests replies, cc'd by main guests' has been merged into this idea

Property Management Platform - Web: Inbox

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Import Airbnb messages from secondary guest to Hostfully Inbox

At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.

65 votes
Dinesh Shilpakar shared this idea  ·   ·  Report…  ·  Admin →

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Submitting...
An error occurred while saving the comment
  • Sam Pierce commented  ·   ·  Report

    I'd like to be able to add other guest emails to the inbox for all channel bookings please.

  • nuwavepandi commented  ·   ·  Report

    This has caused some major issues when things come up during a guest stay that are not communicated by the primary guest, therefore we get no notification or message receipt. This has led to a couple of bad reviews and experiences for guests.

  • Amin Forooghi commented  ·   ·  Report

    We just lost $1600 and got a 3 star review because of this. The guest complaint about something we didn't see it. They immediately escalated the case to Airbnb support, which again WE DO NOT RECEIVE their messages and they refunded $1600 to the guest.

  • first_name_unknown last_name_unknown commented  ·   ·  Report

    This feature would be incredibly useful for our guest communications. Often, we are in contact with married couples, multiple family members, or groups planning a trip to one of our homes, and they all want to be kept in the loop. Being able to CC another email would ensure everyone involved receives the necessary information simultaneously, reducing the chances of miscommunication and ensuring a smoother planning process.

  • Katie Jimenez commented  ·   ·  Report

    We just got an overall 4 star review and a 3 star on communication because of this!! We didn't see two messages from a secondary guest because they didn't import to hostfully, which hurt us. We are always on point with our communication, so things like this cannot happen!

  • Desiree Fountain-Harbin commented  ·   ·  Report

    This is causing issues and is not allowing us to have a real time inbox. You should be able to do this considering you claim to be a Full API integration program. This has effected our customer service and Super host status. Please Add ASAP

  • Sarah Nie commented  ·   ·  Report

    We are missing revenue opportunities because we are not seeing invited guests communication. This doesn't see like Hostfully's claim of having full API integration is any longer accurate.

  • FRB Rentals commented  ·   ·  Report

    This is a huge missing feature. We recently missed several messages from an invited guest in Airbnb as they were the one doing most of the communications for the group that rented... and since none showed up in Hostfully inbox, we missed them. Ty for looking to add this feature!

  • David Leon commented  ·   ·  Report

    It is super important in our team as we are mostly relying on Hostfully inbox. So whenever a secondary guest reaches out to us, we run the risk of dismissing the message.

  • Gin Fung Yong commented  ·   ·  Report

    This should apply for Co-host accounts as well. We have 6 co-host accounts and our messages sent on co-host aribnb account does not sync to hostfully, causes duplication errors and double handling