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How can we improve the property management platform?

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91 results found

  1. When sending a custom template from the inbox, show the subject line of the custom template.

    When sending a custom template from the inbox, show the subject line of the custom template. Currently, when you send a custom template from the inbox, the received email subject line says, "You have a new message from (Agency Name)". It would be useful to maintain the actual subject line of the custom template.

    3 votes
    received  ·  1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

  2. Ability to pull all attachment from the inbox

    I would like to have the ability to export all the attachments like photos, and videos from the inbox

    3 votes
    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  3. Can see the status of messages in the inbox thread

    I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better

    2 votes
    under review  ·  0 comments  ·  Inbox  ·  Admin →
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  4. Improve appearance/functionality of inbox

    Please summarize each guest's message in a list similar to Airbnb's message inbox so it's easy to see multiple guests' message summaries. (rather than display just the last guest's message).

    4 votes
    0 comments  ·  Inbox  ·  Admin →
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  5. Mark all Inbox messages as read

    As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.

    29 votes
    planned  ·  0 comments  ·  Inbox  ·  Admin →
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  6. Support attachments / photos via WhatsApp

    For example: IF the guest is not reachable by phone or if they missed the channel messages, we can ask the guest to submit their passport copies via whatsapp

    And we have a follow up message to ask if everything is fine after they check in so maybe guest can share some photos or videos if they have any problems

    4 votes
    received  ·  0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  7. Describe reasons for errors when messages fail in the Inbox

    It looks like we had an Airbnb message that may have errored because the word "google" was in the message and it was not yet a confirmed reservation. The error message would be more helpful if it describes what the problem is.

    5 votes
    received  ·  1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

  8. Select the most recent reservation to send messages to Vrbo Inbox for returning guests

    it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message

    2 votes
    received  ·  0 comments  ·  Inbox  ·  Admin →
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  9. Allow user to make multiple selections per Inbox filter

    We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
    - Reservation Specialist handles messages and booking modifications prior to a guests' stay.
    - House Manager handles messages from guests in-stay
    - Vacation Designer handles messages from booked guests and in-stay guests

    The inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)

    2 votes
    received  ·  0 comments  ·  Inbox  ·  Admin →
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  10. Archive or close a message on inbox to remove it from the list and keep things organized

    We'd love to archive a message on inbox. For now, it's not possible.

    18 votes
    planned  ·  5 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  11. Display a more detailed error message instead of just showing Internal server error

    When sending texts along with a pic to an Airbnb guest, it shows an error "Internal server error". We'd have to contact support to find out it's not possible to send pics along with texts. It'd be easier for us to troubleshoot when there's a more detailed error messaging showing, as "Internal server error" might be confusing and cause some misunderstanding.

    4 votes
    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  12. Show Arrival/departure time (Stay details) in the lead information in inbox page

    Since the Inbox is the place I spend most of my time, it would be very helpful if the reservation details in this panel were accurate.

    It currently shows the standard checkin time of the property, which might not be accurate. I'd like to see the arrival/departure time in Stay details tab in the Inbox page.

    1 vote
    0 comments  ·  Inbox  ·  Admin →
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  13. Allow to have sound notification for inbox tab

    On web browsers, It's difficult for us to keep up with new messages since we don't get notified when we receive them. It would be helpful if we could get a sound or push notification even to aware about the message.

    1 vote
    received  ·  0 comments  ·  Inbox  ·  Admin →
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  14. Ability to receive attachments from guests through the inbox

    I would like to have the ability to receive attachments from guests through the inbox.

    20 votes
    received  ·  0 comments  ·  Inbox  ·  Admin →
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  15. Inbox Easier View / Navigation

    Inbox > Toggle guest names on left - when you reach the bottom of the list - you need to scroll up to check the messages.

    My suggestion is - that the list of guest names should have a separate column for browsing up and down and not the page itself. This will give the user an easier view of the new messages or the topmost messages of each guest

    2 votes
    received  ·  0 comments  ·  Inbox  ·  Admin →
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  16. owners need some kind of notification if messages don’t go out

    Apologize for my frustration, but owners need some kind of notification if messages don’t go out. The message wouldn’t be sent if it wasn’t important, so please let owners know your system is not working so they can resend. Thank you

    1 vote
    0 comments  ·  Inbox  ·  Admin →
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  17. Add a new "contact" filter in Inbox page

    Currently, the Property managers (PM) can see all conversations: PM <> Guest, PM <> Owner, PM <> Service Provider.
    However, there's no "Contact" filter in the Inbox to help direct us to the correct threads among PM and Owner, Service Provider.

    1 vote
    received  ·  0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  18. Have hostfully links work with BDC inbox

    Pre-arrival/rental agreement/ payment links generated in Hostfully, are broken when being sent to BDC inbox, we would like to have those links work with BDC inbox so it can looks more professional

    1 vote
    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  19. The corresponding properties of Leads under 1 email should be shown up in Lead's Inbox correctly

    1 vote
    0 comments  ·  Inbox  ·  Admin →
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  20. Remove the cancel button on Inbox for Airbnb res

    This is a very dangers button at that spot.
    Don’t know what thoughts are behind this but can you make this undone?

    1 vote
    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?
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