224 results found
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4 votes
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Ability To Turn Off Auto Communication for Reservation
It would be great if we had the ability to toggle auto communication off for a specific reservation. For multiple reasons, we may not want the system to automatically send any messages at time of booking.
4 votes -
4 votes
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Add conditions of IF (a) THEN send (a') template
We'd love to have to create a template and then a trigger for that template using if / then condition.
Example - IF a guest books during a certain period of time, such as April 2 through April 13th, THEN that guest is sent a template letting them know there will be certain activities not available to them during their stay
4 votes -
Add Complex Trigger for After Quote is sent OR Lead is closed
We do a lot of quotes from direct bookings. It would be great to set a trigger that activates after a quote is sent. This way we can use it to automatically send a follow-up message to a quote.
Additionally if a lead is closed (or automatic lead close time option is added!) it would be great to send a final message by a trigger that is based on a closed lead!
4 votes -
ability to put a time on when SMS messages can be sent/received
My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.
4 votes -
Fix email template that goes to Non-Guest, inbox@hostfully.com
All trigger messages that are sent to non-guest are sent from "inbox@hostfully.com" and the replyto is "inbox@hostfully.com" This violate our branding and looks wonky. When recipients reply, we never get the message. Not getting the replies has proven very destructive with our service providers/guest experience. Additionally, something about all the email addresses and servers seems to cause messages to not be delivered at all or be delivered to spam.
4 votes -
ITTT Messaging
If This, Then That messaging. I need to be able to send different messages out based on variables like length of stay, staying over garbage day, booking lead time etc.
4 votes -
Live links in templates
When creating a template that includes live links to the marketplace items (Early Check-In/Late Check-Out) the link seems to die once it hits Airbnb messenger. How do we ensure that the links will work as intended on all platforms? The links go directly to the item, such as early check-in, not just to the general marketplace page.
4 votes -
Add "Short Description" as an available field in Custom Templates.
Add "Short Description" as an available field to be used in Custom Templates.
The only available property name in the Custom Templates field dropdown is the "Public Name" which is the listing description header. This is often too long or provides marketing language to attract prospects.
4 votes -
Use the full spelling of the month and day of the week on templates.
The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.
3 votes -
add different times on triggers
I am requesting to have the ability to have the automated message "1 day before check in" to be sent earlier in the day. to have the option of different times
3 votes -
Making links mobile friendly for Booking.com guests
We currently have to resend links to most BDC guests as the current links to the pre arrival form and damage deposit don't work-especially when try from a mobile as the links are broken.
3 votes -
Adding the After the hold end time-based event in complex condition.
with the complex condition, I want to have the booking hold end event in the time-based event to sent the notify for my guest.
It should be:
- Complex condition
=> After the hold end
[less than or equal to], or [equal to], or [greater than or equal to] [number] of days3 votes -
3 votes
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Remove language template from a System Template
There's no "Delete this template" option for system templates so it is not possible delete a language template.
3 votes -
Send emails to guests from different email addresses
Would it be possible to send manual messages from one email address, and automated emails from a different email address?
3 votes -
Allow PDF in Pre-arrival Form > Government ID file
I want to allow uploads of government ID files in PDF form in our Pre-arrival Form. It'd be great to display supported file types next to the upload field so that guests are aware of what can be uploaded. Currently, PDF files are not supported.
3 votes -
Do not receive a notification when guests completes the pre arrival form
Have the option not to receive an email when a guest completes the Pre-arrival form
3 votes -
"I agree with the house rules" field on the Pre-arrival Form should be visible under the Stay Details tab
The "I agree with the house rules" field on the Pre-arrival Form should be visible under the Stay Details tab so we can keep track of the guests who approve this.
3 votes
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