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234 results found

  1. Have the PM notified when receiving a review from a guest that is less than 5 stars

    6 votes

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  2. It would be great if we had the ability to toggle auto communication off for a specific reservation. For multiple reasons, we may not want the system to automatically send any messages at time of booking.

    6 votes

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  3. The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.

    5 votes

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  4. We currently have to resend links to most BDC guests as the current links to the pre arrival form and damage deposit don't work-especially when try from a mobile as the links are broken.

    5 votes

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  5. "Percentage at reservation" from Property Settings => Main settings tab, for example 30% at reservation and collect balance at 15 days prior to checkin date => this variable "Percentage at reservation" will pull 30%

    "Deposit amount" means the amount guest has to paid at reservation. For example percentage amount at Property Settings => Main settings tab is 30% and guest's booking total without Security deposit is $1000 so this variable "Deposit amount" pulls 30% * 1000$ = 300$

    5 votes

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  6. Both the Alternative Rental Dates and the Alternative Options templates have the same variable [$LEADAVAILABLEPROPERTY_LIST$] which means that the information shared will be the same. It would be helpful to have a variable that includes the alternative dates for the property that the guest has inquired about, instead of these two template that are almost identical.

    It would also be helpful if the Alternative Rental Dates template could be selected from the pipeline, like the Alternative Options template.

    5 votes

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  7. Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.

    Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.

    5 votes

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  8. 5 votes

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  9. 5 votes

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  10. Example -

    If a guest has an infant in there reservation, target that communication to talk about a crib and pack and play

    IF a guest books during a certain period of time, such as April 2 through April 13th, THEN that guest is sent a template letting them know there will be certain activities not available to them during their stay

    5 votes

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  11. I'd like to have a trigger fired a Job notification to an assigned service provider based on the Job type when there's a Job created.

    In other words, I'd like to have 1 more condition for Job created trigger which "Job type".

    And I want all service providers' jobs to be populated under that category.

    5 votes

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  12. Add the ability to detect an autoresponse to a question. Ie detect a question about early check-in and schedule a response to that.

    5 votes

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  13. Allow a trigger for template message to be sent when pre-approval has expired (currently doing this through hospitable)

    5 votes

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  14. n Florida’s Gulf Coast, sea turtle nesting season runs from May through October. During these months, I’d like to automatically share turtle safety guidelines with guests by enabling a seasonal message trigger for reservations that fall within this timeframe.

    I think there are other templates that would benefit from seasonal triggers

    4 votes

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  15. Jobs linked to a booking should be cancelled automatically if that booking is cancelled. This is very helpful as PM may forget to cancel jobs manually.

    4 votes

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  16. Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.

    4 votes

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  17. We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).

    4 votes

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  18. Sometimes people need the new message in inbox to be sent to specific team members by property.

    4 votes

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  19. Be able to test a trigger with a click of a button

    4 votes

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  20. I would like to have this option to send triggers to guests who paid at least 50%

    4 votes

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