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  1. At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

    I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

    64 votes

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    started  ·  6 comments  ·  Inbox  ·  Admin →
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  2. At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.

    13 votes

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    received  ·  2 comments  ·  Inbox  ·  Admin →
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  3. When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.

    5 votes

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    2 comments  ·  Inbox  ·  Admin →
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  4. Have the option to mark as unread the messages int he inbox.

    32 votes

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    planned  ·  3 comments  ·  Inbox  ·  Admin →
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  5. If we had a bot in guidebooks or messaging we could have instant answers to:
    Can I check in early?
    Can I check out late?
    Do you provide coffee?
    etc.

    30 votes

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    planned  ·  1 comment  ·  Inbox  ·  Admin →
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  6. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    11 votes

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  7. Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.

    Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.

    We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…

    36 votes

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    received  ·  3 comments  ·  Inbox  ·  Admin →
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  8. check duplicate threads, names, loading page,

    2 votes

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  9. Can you discuss if maybe possible to mark a message as pending and then can filter on them. In that we we can follow up on questions or pending things if needed.

    2 votes

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  10. Is it possible to tag a message as unread again after opening it? We are a team working on inbox and it will help if that is available

    3 votes

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  11. according to this ticket, the payment link will be inactive 2 months after the Check-out date

    https://orbirental.atlassian.net/browse/PMP-8318?focusedCommentId=77854

    2 votes

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  12. I want a filter messages in the inbox or the pipeline by reservations that are unpaid. At the moment, I need to look at circle color on Pipeline to check payment status.

    2 votes

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  13. I would like to have the ability to export all the attachments like photos, and videos from the inbox

    2 votes

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  14. Please summarize each guest's message in a list similar to Airbnb's message inbox so it's easy to see multiple guests' message summaries. (rather than display just the last guest's message).

    4 votes

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  15. Allow the "send" button to automatically reply to be sent in the latest form of communication if you are manually messaging. Too often, I will respond to a text via email or vise versa because I simply sent "send", instead of changing the method of communication.

    1 vote

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  16. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    71 votes

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    planned  ·  13 comments  ·  Inbox  ·  Admin →
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  17. Airbnb does automatic translation but I was just trying to do as much of my messaging and tasks through Hostfully as I can instead of having to go back and forth! I’ve been just responding through Airbnb so it would automatically translate what I’m texting instead of having to go through Google translate

    19 votes

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    received  ·  2 comments  ·  Inbox  ·  Admin →
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  18. We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
    - Reservation Specialist handles messages and booking modifications prior to a guests' stay.
    - House Manager handles messages from guests in-stay
    - Vacation Designer handles messages from booked guests and in-stay guests

    The inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)

    2 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  19. At the moment, it's not possible to download the conversation on Inbox.

    We'd love to have this option to download conversation and resertvation details incase of dispute, this would be very helpful specially for direct booknig since we use hostfully as our messaging platform for direct booking

    6 votes

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  20. I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better

    1 vote

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