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Complex trigger for certain # of hrs after confirmed booking.

It would be great for there to be a complex trigger option after booking confirmation. If we could choose to have a message sent a certain number of hours after book, this would allows us to send a personal message prior to the automated messages starting. I know there are other work arounds but simply having the trigger option would make this simpler

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  • D'Arcy Nerland commented  ·   ·  Report

    Yes please! I just had a situation where I sending a guest a quote on 7 homes. On one of them I forgot to hit the >hold button off from the default >booked button (>Hold should be the default btw, as there is no way to go back to hold status on the pipeline. There is however an option to mark as booked). I digress..

    Instantly the guest was sent the, Thanks for booking! email and the owner was sent the, You have a new booking! email.

    I then have to cancel the entire accidental booking and start again with a quote. Hoping that I remember to hit the hold button :)

  • Caroline Lewis commented  ·   ·  Report

    I agree with this and would like to take it a step farther. I would like to put in a request that allows system based triggers and complex time based triggers to work together. For Example, we should be able to send an email when a booking is confirmed and a time based trigger is true. For example When a booking is confirmed, and the stay is longer than 3 days, send an email etc. Or "when a booking is confirmed" and Stay begins in less than 3 days, send an email. Just seems weird we have to choose between system triggers or time based triggers. When you select complex trigger it is only time basesd. Not having this feature means that my "booking confirmed" message has to have every single piece of info in it. We woud prefer to do a drip type system where the first day they get a booking confirmed message. Then 48 hours before the get additional information. If we set this up, then theoretically our guests who book last minute could get multiple emails at the same time. I can't find a way around getting the last minute guest the info they need without overwhelming all of my other guests and the last minute booking guest. I know this may not make sense at first look. But it's just not working to let us create triggers when we want them. I want to be able to differentiate a chain of emails for guests who book far in advance from guests who book last minute.

  • Deana Steele commented  ·   ·  Report

    Agreed! Having a few minutes even is very helpful before the first message goes out!

    Automation rule options of: Send 5/10/15/30 min after confirmation gives our team an opportunity to act on initial guest communication

  • Jake Marsh commented  ·   ·  Report

    I moved from Guesty and used this feature on many of our message sequences. It would be a valuable addition.