78 results found
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Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.
Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.
Here's why: Property Setting is 50% of payment at reservation time and balance due at 30 days before check-in date. The guest wants to pay 100% in advance for the booking checks in in 39 days. When I update the setting from 50% to 100%, the payment link still applies the previous rule. If there is an option to force 100% payment before the balance due date, that would be great.
I notice there is an option "Force 100% at reservation" when…
1 vote -
Have option to collect deposit X days before checkin
I want to collect the security deposit 7 days before checkin days, there's only booking time or checkin time available at the moment.
at booking it's too early and and at checkin too late... it is our experience
8 votes -
Show security deposits to refund
We need a way to easily generate a summary list of customers with outstanding security deposits in our system.
6 votes -
Change the wording on the payment link page. "You are about to secure booking" is misleading, it sounds like the guest isn't really booked.
Change the wording on the payment link page from "You are about to secure your booking" to something else. The wording makes it sound like they aren't fully booked (even though they paid money at the time of booking), and could encourage cancellations.
1 vote -
Payment Information
It would be nice if there was a drop down for payments received. Instead of only saying charge, maybe it should say Payment or Refund and an additional box that says "Payment Type" (Check/Check#, Credit Card, Other".
3 votes -
Cancellations sometimes refund taxes
For canceled stays. Some jurisdictions require remittance of tot even on cancelled stays the hike others don't .
We need to be able to specify if a tax or fee is refundable on cancellation.
For example. If a cleaning fee is refunded then so is the tax but if there's a 50% rent retained on cancellation in some places we still have to collect and remit tax on the cancellation while some places only require occupancy tax if there's an actual occupancy…
4 votes -
Support for ACH payments
Add Stripe ACH payments as an option for payout
15 votes -
Show nightly rate breakdown on payment link
It would be important to have a way on the invoice where guests can see the room rate breakdown for each night as opposed to just the total.
10 votes -
Auto refund cancelled reservations based on cancellation policy
For now, the system only has feature to refund SD automatically. We'd love a feature to issue refund for cancelled reservations automatically based on the cancellation policy set, like other channels Airbnb or Vrbo.
7 votes -
Extended credit-card holds for security deposits
Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.
40 votesThis will very soon be available in beta. It will first be supported by Stripe only and direct bookings only.
If you'd like to be added to the beta, please reply to this message - thx!
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Option to make a book credit and add it to report
I'm sure other STR users have this need. This is when you have guests cancel for legitimate reasons such as cancelling last minute for deaths in the family, hurricanes evacuation (or any storm related issues like snow storms, ice storms etc.) that warrant people getting money back but willing to accept a credit so both parties don't suffer. Or just good will on the host's end if someone needs to cancel without losing all their funds. This could be a partial credit, one night credit, cleaning fee credit etc. to use at another time. I would just need something that…
2 votes -
Allow 48 hours to confirm booking requests
Currently, when a guest submits a booking request, it says that they host has 24 hours to confirm the request. It would be helpful to have a way to change the number of hours to something like 48 hours for direct booking requests.
3 votes -
quote
When we send a quote, it is important to see in that quote the discount applied. For instance, I set 10% for more than a week. Instead to change automatically the daily rate, it should show the discount applied as a single line. I believe that Guests would be more inclined to book with a discount.
4 votes -
Integrate with PayFast - https://payfast.io/
PayFast is very popular in Africa. Integrating with PayFast will connect with clients easier in Africa.
3 votes -
Scheduling security deposit payments
We should have the ability to Schedule. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.
26 votesNote that we already support holds, they are called "Additional charge" - please see documentation at https://help.hostfully.com/en/articles/3032124-using-the-additional-charge-option
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Payment of Long-term Airbnb reservations (from 28 nights) needs updating correctly in Hostfully.
For Airbnb reservations from 28 nights, Airbnb will split the payment into 2 transactions but in Hostfully there's 1 transaction and it shows as fully paid at the beginning while it is not.
Payment of Long-term Airbnb reservations (from 28 nights) needs updating correctly in Hostfully.
3 votes -
Display Stripe Fees in Order Details
When Property Manager views payment details, please provide a breakdown of the Stripe Fees (the ones from Stripe/Hostfully).
Show a breakdown of Payment and invoice amount.3 votesWe can not display Stripe fees in the order details, because we do not have this information until the payment is made. The fees can be shows in the Enhanced Reports though, included in the processing fees for the booking.
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Ability to require Vrbo Invoice Payment Method even with payment processor
The When a customer is using the Vrbo Invoice Payment Method and they have a payment processor active, they would like to be able to only show the "bill me" option in Vrbo and remove the pay by credit card option.
2 votes -
1 vote
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Keep the auto-refund security deposit schedule for cancelled bookings
At the moment, if I setup auto security deposit refund. The schedule will be cancelled when bookings are cancelled. Which is tedious.
I would like to keep the security deposit refund schedule for cancelled bookings, like Airbnb.
2 votes
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