59 results found
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Be able to send a booking notification to owner for reservation made before activating the notification feature
so I have recently setting up a direct booking for 1 of the properties and I forgot to select the owner notification.
so i want to resend her the booking confirmation / email notification
3 votes -
Owners should be able to contact support
Owner should have the ability to contact support in case they need.
2 votes -
Owner information on the owner page
In the Owners list, she'd like to see Owner's, mailing address, phone, which properties (property names) this person owns.
5 votes -
Bring back prior owner permissions option
Previously the owner permission option "Owner can block dates" would show the booked reservation blocks on the calendar but no details about the reservation (guest name, contact info, etc.). When the owner permissions were updated recently that was lost and I would like to see it come back.
Now the options are:
1) "Owner can block dates" only shows the nights that are available/unavailable without showing the actual blocks. That means that when you have reservations back-to-back owners can't see where the turnover window is. We need more detail than this.
2) "Owner can view booking details" shows the reservation…1 vote -
Grant additional access to the owners
have been having lots of owners with concerns about the owners portal as it is very basic and not showing much to them. On our other plattform Lodgify, they could see much more like fees breakdown, messages from clients, the jobs created etc.
Is there a way where owners can see Jobs and more info other than what they see?
I have set them up in full permissions and it is still very empty which is causing owners to not like the way we are managing it etc. Transparency is very important to us.12 votes -
Have ability to remove owners
I want to be able to remove an owners which are no longer working with from the list.
28 votes -
Allow Owners to View Full Details of Guest Payments in the Owner Portal
Ability to open the breakdown of the order directly from the calendar to view all the details of what the guest paid.
4 votes -
Hide information to your owners
Ability to select which fields from the reservation you would like to hidde for example: phone, email
example: think about that you are haddling a reservation from schratch and in between since the owner has his telephone number he calls the guest to ask if we did our job well or even to pass him through to another property of his that we are not managing.....can you imagine what can cause this to us?
3 votes -
Handle replys to owner portal emails in some way
Problem: One of the tabs on the owners portal is "Inbox", where owners can send messages to us. When we respond to a message via email – so the owner gets a notification of the new response – the owner has no ability to respond from the email and has to be trained that replys to the email are ignored by hostfully and go nowhere. No error message, no warning, just looks like we're ignoring them.
My idea is to do one of the following:
Add text to the sent email that replys need to be sent via the inbox,…
3 votes -
Not show jobs in the Owner Portal
Have the option to not show the blue dot for jobs on the owner portal calendar
1 vote -
Ability to customize the login page
This feature would be incredibly useful for our team because it makes it sound more inviting for the owner. It creates a nice Welcome gesture instead of Please Sign In.
4 votes -
Alert when existing email is updated automatically
When there's an existing role (owner / guest / service provider) and they accidentally or not try to create a new PM account, the system should not change an existing role's email automatically (+xxx), or at least should notify the role / associating PM about such change.
1 voteThis will be changed shortly and emails will no longer be updated.
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Better Owner Calendar View
The calendar on the owner portal should look similar to the PM calendar does. I would like them to be able to see the bookings exact dates, not necessarily names of the person, but the blocks. Their calendar view is very basic and only shows availability instead of full individual blocked dates.
4 votes -
11 votes
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Owner CRM
I want to track rentals based on owners, also a property CRM could work. Where I can see rows of each rental and have constant contact with the owners. If a property has not had a rent in over 3 months, send an automated mail to maintain our contact going. Also track other things, like a column of last price update to have in mind what is missing for each owner and maintain that.
1 vote -
Removing owner statement automatically if the PM removed report on HFL
When I deleted the report on HFL
On owner portal the report still there, however, when the owner click on it > it shows the error page which can cause the confusion for owners.=> I want when 1 report was deleted on my side, it should be removed automatically on owner side.
3 votes -
Owner permissions - option to show booking order details and total amount same as Agency calendar.
The idea is for our owners to see the entire amount the guest pays, including the cost of cleaning.
We, as an agency, pay local taxes on the entire amount paid by the guest, i.e. the amount of stay and cleaning combined. If the owner sees a different amount, our settlements with him cannot be consistent and correct in any way. We would like him to see the total amount paid by the guest - for the stay and cleaning together
10 votes -
Name statements which we share to owner portal
When sharing a report / statement with an owner so that it appears in the owner portal, it would be nice to be able to name the file so that the owner can know which month the report pertains to. Ie, i would like to name the report "September Owner Statement" so that the owner can know which is which from the long list without having to open it.
21 votes -
Show Pet counts in Owner/Cleaner calendars
It would be great to show the pet count in the owner portal along with the cleaners calendar when you click on the reservation.
5 votes -
Add quick links to owner dashboard
We use VR Platform for owner accounting and statements, and have some other things for owners that exist outside Hostfully. I want to have all those links in a central place. It would be great if we could add some "quick links" to the owner portal so owners can easily get to those other services.
3 votes
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