182 results found
-
Send emails to guests from different email addresses
Would it be possible to send manual messages from one email address, and automated emails from a different email address?
3 votes -
"I agree with the house rules" field on the Pre-arrival Form should be visible under the Stay Details tab
The "I agree with the house rules" field on the Pre-arrival Form should be visible under the Stay Details tab so we can keep track of the guests who approve this.
3 votes -
SMS triggers fired to Phone Number field
It would be better if the SMS triggers would be associated with cell phone instead of phone, Just in case If a customer puts their home phone in the phone field and cell phone in the cell phone field
3 votes -
Simply to have a trigger for a failed payment due to insufficient funds
Simply to have a trigger for a failed payment due to insufficient funds that would send a message for the guest to know their payment didn’t go through with a new secure payment link and possibly a reminder that their reservation will only be held for a period of time (maybe a week depending on how far out the booking is) unless payment is successfully processed.
I may just create my own template to use manually.
3 votes -
Add Superhog condition to trigger - complex condition
On the complex condition trigger which sends out check-in details.
I need the condition when Superhog checks have been made then send out the check-in details.3 votes -
Show phone-number country code in signatures
Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.
Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.
3 votes -
Have a trigger event for Booking updated in Date only
As a VRM and owner, I would like to get a notification when there's a change in checkin or checkout date only, not for number of guests.
3 votes -
Triggers for keywords
it would be really convinient if instead of having to create a trigger for a message to go out, that maybe certain trigger words that guests send would be able to trigger a response. For example, if a guest forgets the door code and the send a message asking "What is the door code again?" instead of me having to manually respond, maybe that question itself could trigger a response that would auto send the door code.
3 votes -
Create trigger to send at specific hours
At the moment, I couldn't create an automated message that goes out to guests between the hours of 10pm - 8 am.
The idea being that I'd like to have some "off hours" in my business..
So if a guest messages us during "off hours" then an automated message goes out to them and says something like "thank you for checking in with us. We are away from our desk right now. If you have any issues we will answer them promptly at 7am. If you are experiencing an emergency, please call _____"I know that a few of your…
3 votes -
3 votes
-
Action "create job" for event "owner added calendar block"
I want to add action "create job" for event "owner added calendar block". When an owner creates a block on their calendar we want to be able to automate and create a trigger to create a job because that owner block is an owner stay.
3 votes -
3 votes
-
Ability To Turn Off Auto Communication for Reservation
It would be great if we had the ability to toggle auto communication off for a specific reservation. For multiple reasons, we may not want the system to automatically send any messages at time of booking.
3 votes -
Message Variable - Decide how the variable show should
Every time that I send out a message template and I don't have the custom variable filled out in the area, it will populate with this: [$INSTAGRAM$].
I want if there wasn't a variable inserted, you could default it to nothing. This is a feature request that I have, please3 votes -
Add property name as a variable to REVIEWS
Adding property name variable to automated reviews is important to us. It customizes the review even more since we only have 5 messages.
3 votes -
3 votes
-
We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages?
We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages she will receive. consolidating all the booking reservations into only one message?
2 votes -
Be able to add the condition, Property Is, to the New Message in Inbox.
Sometimes people need the new message in inbox to be sent to specific team members by property.
2 votes -
Move the system templates to the right categories.
It’s confusing to see agency messages are listed under Guest messages, etc. Please sort the system templates to appear within the correct categories.
2 votes -
Allow Messages To Trigger By Tag
PMs have added tags to help identify returning guests. They've expressed the desire to create templates that will only be sent to those individuals, but tags need to be added to the trigger conditions in order for this to happen.
2 votes
- Don't see your idea?