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254 results found

  1. Create a variable that is a link that would take you directly to the booking

    I have a template to email myself info whenever a new booking comes in. It would be useful if there was a variable that was a link that would take me to this new guest/booking in my inbox.

    4 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  2. Automatically adjust the guest's language in Hostfully based on the preferred language in Booking.com

    My guests on Booking.com can leave their preferred language when making reservations (e.g. German). However, when the reservation comes to Hostfully, the language is still English. I'd like this field to be automatically updated to the preferred language from Booking.com so that Hostfully can automatically send messages to guests in the preferred language. Right now I need to manually update the guest's language in Hostfully.

    4 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  3. Allow triggers options to choose one specific booking by choosing the guest's name or [$LEAD_UID$]

    For Example, Bob Smith is bringing 3 children and an infant. I would like to set a trigger to send him a message 4 days before he checks in to see if he needs a highchair.
    This message is just for Bob, not everyone who books a particular house, or channel, etc.

    If there is a way to do this please provide instructions. According to Flash there is not a way to do this already.

    Profile image for Flash the Sloth⚡
    Flash the Sloth⚡
    • AI Agent

    You can't set a trigger for one specific booking, but you can create…

    4 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  4. Manually Schedule Messages

    I would like the ability to manually schedule messages without using a trigger.

    4 votes

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    under review  ·  3 comments  ·  Templates and Triggers  ·  Admin →
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  5. Add Order Number variable with 7 digits in the template

    Add Order Number variable with 7 digits in the template

    4 votes

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  6. Allow to send channel message with event "New message in inbox

    Following this document https://help.hostfully.com/en/articles/5412369-hostfully-unified-inbox#h_8c9770375c

    The event New message in inbox is working for action sending email only.

    As a host, I want this event works for channel message as well.

    It helps to cover the scenario:
    When the guest sent me a message, I want to be able to trigger to fire a automatically acknowledge message to guest. (Ex: I have received your message and will get back soon etc) when you received their message.

    => It helps to save the responding time in my account. (Airbnb has reviewed the host responding time)

    4 votes

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    2 comments  ·  Templates and Triggers  ·  Admin →
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  7. Ability to send Rental Agreement reminder (and associated system template)

    Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.

    4 votes

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    received  ·  1 comment  ·  Templates and Triggers  ·  Admin →
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  8. NO - what I am saying is that Hostfully needs to ADD an event called Pre-Arrival form submitted

    NO - what I am saying is that Hostfully needs to ADD an event called Pre-Arrival form submitted

    we have tried creating an event called booking confirmed with the pre-arrival as a CONDITION and it does not work

    4 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  9. Be able to add the condition, Property Is, to the New Message in Inbox.

    Sometimes people need the new message in inbox to be sent to specific team members by property.

    4 votes

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  10. There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners

    There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners.

    4 votes

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  11. Test an email template

    Be able to test a trigger with a click of a button

    4 votes

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  12. Add half paid as a complex condition to the triggers

    I would like to have this option to send triggers to guests who paid at least 50%

    4 votes

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  13. Remove language template from a System Template

    There's no "Delete this template" option for system templates so it is not possible delete a language template.

    4 votes

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  14. Send emails to guests from different email addresses

    Would it be possible to send manual messages from one email address, and automated emails from a different email address?

    4 votes

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  15. Allow PDF in Pre-arrival Form > Government ID file

    I want to allow uploads of government ID files in PDF form in our Pre-arrival Form. It'd be great to display supported file types next to the upload field so that guests are aware of what can be uploaded. Currently, PDF files are not supported.

    4 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  16. Do not receive a notification when guests completes the pre arrival form

    Have the option not to receive an email when a guest completes the Pre-arrival form

    4 votes

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  17. Create trigger with time condition in minutes

    4 votes

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  18. Trigger conditon to create job if the property is vacant for a specific period of time

    4 votes

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  19. Add more variables in Review template

    It would be valuable to add additional variables the the Review templates we use.

    I manage multiple properties and like to mention in the review how many guests stayed and the name of the property.

    I currently am not using this feature due to this limitation and it was one of the reasons I signed up for Hostfully.

    4 votes

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  20. Add Complex Trigger for After Quote is sent OR Lead is closed

    We do a lot of quotes from direct bookings. It would be great to set a trigger that activates after a quote is sent. This way we can use it to automatically send a follow-up message to a quote.

    Additionally if a lead is closed (or automatic lead close time option is added!) it would be great to send a final message by a trigger that is based on a closed lead!

    4 votes

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