254 results found
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Notification for failed trigger
Notification for failed trigger so PM can resend or check what is missing
99 votes -
Modification of scheduled messages
On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.
91 votes -
Trigger for not completing payment or pre-arrival forms
It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.
Also to have the actions "not" sending check-in instructions if they don't complete them.
I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.
86 votes -
Add function to duplicate triggers & templates
It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
Less clickings and save more time.79 votes -
Create a trigger for gap days
If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.
76 votes -
Easily edit font and format in message templates
Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?
Also, templates sent to Airbnb and Vrbo sometimes have extra spaces or line breaks where they don't show in the template editor in Hostfully
70 votes -
Sort custom templates and triggers
The sort function for custom templates and triggers would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.
65 votes -
Group templates and triggers
Group templates and triggers by specific property or unit number.
48 votesAbility to sort the triggers table is planned.
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Set a complex trigger for "X" time after booking confirmation
Set a complex trigger for "X" time after booking confirmation
46 votes -
Repeat guest trigger condition
When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.
40 votes -
Make more variables work for trigger "New Message in Inbox"
As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].
At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.
[$NEWMESSAGECONTENT$]
[$INBOXTHREADURL$]
34 votes -
Automatic retrying of failed messages whenever possible
Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.
34 votes -
Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
33 votes -
All all TIME variables to have option for AM/PM vs. Military time
I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
Normal time is 11:00am but we do allow for later at times.
When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
If we had the AM/PM…32 votes -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
31 votes -
Add condition if the rental agreement has not been signed and check in is X days away
I want to have the trigger condition to send the message out only if the rental agreement has not been signed.
For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages
30 votes -
Send Now Feature
It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.
29 votes -
Option to enable/disable triggers
Hello! I suggest adding the option to enable/disable triggers. Currently, it's quite inconvenient as you can only adjust or delete them. But having the ability to turn them on or off would be helpful. Sometimes, it's necessary to temporarily disable a trigger.
28 votes -
Auto fill information for returning guests.
There are some repeat guests where we already have their ID and/or their proof of residency documents.
For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.
26 votes -
Provide a template variable for number of pets
As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.
25 votes
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