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160 results found

  1. Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire.

    If a neighborhood rips through a neighborhood, making contact with a guest via email isn't an effective way to contact all guests to evacuate.

    2 votes

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  2. On the complex condition trigger which sends out check-in details.
    I need the condition when Superhog checks have been made then send out the check-in details.

    3 votes

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  3. Would be cool if we could have more editing possibility over this pre-arrival form. If we could add some text, for instance if I could add a text-box above the esimated arrival time:
    "Please note that arrival time is possible from 3pm" or if a message could show saying "only from 3pm" for isntance.

    Instead of custom field, if we could chose the way we want to organize info on this pre-arrival form with "drag and drop" of elements.

    8 votes

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  4. Currently if I create a Custom Variable, the Custom Data field won't hold its formatting and will send over as a large lumped together message with no enters or spaces. I would like to add Custom Variables with multiple lines such as Check Out Instructions or House Rules etc so I don't have to create multiple Templates for each property.

    6 votes

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  5. I want to be able to change the text size, fix indentations and color texts.

    6 votes

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  6. Why should it be that the creation of an email template should be tested on a live guest? Please allow the ability to send a test email to confirm that the email appears the way it is intended.

    1 vote

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  7. Best-case scenario would be ai drafts a reply and sends to the appropriate team member (filtered by star). The team member could click accept to post the review reply easily, or edit and then post directly from the pushed notification (within hostfully, or within email, or whatever made sense).

    1 vote

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  8. The check box "Send copy to Agency" in custom templates like the one in system template is for control purpose, we always do send a copy to the agency.

    This is because (as you are aware of) the toggle function is not working well and we need to know when and if a template has been send (automatically and manually). It’s our work process at the moment. Also once in a while the connection we have via Outlook got a token error.

    This is also a check when we don’t receive a email send into our Outlook Inbox.

    1 vote

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  9. Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.

    Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.

    3 votes

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  10. As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.

    10 votes

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  11. Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.

    6 votes

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  12. Sometimes triggers are failed to send due to missing factors or bugs or something else.

    In most of the cases, we can re-fire the trigger and guest can receive the message they need asap, like checkin instruction or pin-code message.

    However, in some cases, it takes a little bit longer to solve the issue due to bugs. Thus, it would be much more convenient if we can have "preview message" in Message log and copy the text and send it from our personal email for urgent cases.

    I understand we can copy custom templates and change all variables but it's…

    2 votes

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  13. 2 votes

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  14. when Service Providers accept and mark the job complete, the system sends me a notification email.
    I want to have the option to turn this notification off.

    1 vote

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  15. Have the PM notified when receiving a review from a guest that is less than 5 stars

    5 votes

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  16. As a VRM and owner, I would like to get a notification when there's a change in checkin or checkout date only, not for number of guests.

    3 votes

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  17. it would be really convinient if instead of having to create a trigger for a message to go out, that maybe certain trigger words that guests send would be able to trigger a response. For example, if a guest forgets the door code and the send a message asking "What is the door code again?" instead of me having to manually respond, maybe that question itself could trigger a response that would auto send the door code.

    3 votes

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  18. There are some repeat guests where we already have their ID and/or their proof of residency documents.

    For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.

    13 votes

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  19. At the moment, I couldn't create an automated message that goes out to guests between the hours of 10pm - 8 am.

    The idea being that I'd like to have some "off hours" in my business..
    So if a guest messages us during "off hours" then an automated message goes out to them and says something like "thank you for checking in with us. We are away from our desk right now. If you have any issues we will answer them promptly at 7am. If you are experiencing an emergency, please call _____"

    I know that a few of your…

    3 votes

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  20. 3 votes

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