84 results found
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See Which Triggers Associated With a Property
Currently you cannot see if triggers/custom template apply to a certain property without opening the custom template.
A view within the property itself to see which triggers are associated with it would make it very quick.
5 votes -
Clone Triggers
As you look for ways to enhance your platform, a suggestion - - - allow a trigger to be cloned but opt for a different method (email vs. text). We are sending codes for check in and want to do so via email and text but I literally have to create new triggers for each listing (over 60 of them) to have the same trigger that was sent as an email as a text. Pretty time consuming and tedious.
9 votes -
Trigger on average Nightly Rent > < <= >=
When guests are paying above a certain amount we want to be able to handle them differently and send special service notes with information to service providers and ourselves.
1 vote -
All all TIME variables to have option for AM/PM vs. Military time
I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
Normal time is 11:00am but we do allow for later at times.
When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
If we had the AM/PM…9 votes -
Allow Information Submitted via pre-arrival form to be used in templates
Data captured via the Pre-arrival form (such as other guests names) and other information is not be able to be used in a template.
For example, we have to add each guest over 16 to our guest list for access to the community amenities. We capture this information via the pre-arrival form. Currently I have to manually grab that information from the pre-arrival form and manually send it to the community to add them.
Ideally, since the pre-arrival form is capturing that information it would be nice to be able to use that in a email template.
10 votes -
Send again easilly the confirmation mail of the reservation if the dates changes
When somebody modify their reservation we can not send manually a confirmation, i would like to resend it like in the message log, fire trigger again. Sometimes we change the dates with no money ajustment an we can not send something .
1 vote -
Edit font in message templates
Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?
37 votes -
multiple method for each message
The current template and trigger section is cluttered. You have to create the same message several times if you want to send it out via airbnb message and a duplicate message to send via email and another duplicate for sms.
There should be only one message and a checkbox for each delivery method.7 votes -
ITTT Messaging
If This, Then That messaging. I need to be able to send different messages out based on variables like length of stay, staying over garbage day, booking lead time etc.
4 votes -
Live links in templates
When creating a template that includes live links to the marketplace items (Early Check-In/Late Check-Out) the link seems to die once it hits Airbnb messenger. How do we ensure that the links will work as intended on all platforms? The links go directly to the item, such as early check-in, not just to the general marketplace page.
3 votes -
Trigger for updated owners blocks
We need a trigger for when owners amend/edit blocked dates. At present we receive one when they block or delete dates but not when they edit dates. (Ie; if they change the dates from 5 nights to 7)
This is really important for ensuring we have accurate information for our owner stays.7 votes -
Support multiple line for review template
For now, it is not able to press enter to go to another line of a paragraph in the review template. It would be nice it is able to do that
2 votes -
Notification for failed trigger
Notification for failed trigger so PM can resend or check what is missing
49 votes -
Ability to add an attachment to custom email template
Attachment to customized emails. Being able to add an attachment to a customized email template.
5 votes -
Create extra condition in TRIGGER so you can tell system NOT to send IF something has already been received.
In extra conditions when creating trigger you should be able to tell the system to NOT send trigger IF for example rental agreement has already been signed. NOT send trigger IF for example pre-arrival has already been filled out.
It makes no sense and it quite annoying for guests to continue to get requests for something that they have already completed, but in order to automate the only way to ensure these important forms are completed is to keep sending reminders regardless if they have already completed the request.
10 votes -
Be able to add digital signatures to custom templates
We would really like to be able to have a digital signature added to any custom templates as we send out contracts once booking is confirmed and we would like a guest to be able to digitally sign it
8 votes -
Schedule a message for a specific time
-so it can be sent in 15 min or 45 min or at an exact time of day (for reminders)
eddie@mountainmamahomes.com11 votes -
trigger new job from existing reservation changes
trigger reservation change of dates> , trigger a new job created for new dates? rather than adding the new job manually .
7 votes -
Create gap-day trigger 48 hrs before booking starts/ends, allowing guest to add days
If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.
21 votes -
Add direct bank transfer option on Payment email templates
Rather than pushing all bookers to the credit card payment option we should be allowed to simply direct them to our ACH banking payment option.
Can you create a variable for 'Direct Payment' and then in the Agency Settings or Property level have the option to add bank account info?
no extra costs to the booker or to the PM - win win!
8 votes
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