255 results found
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Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
6 votes -
The trigger event: Booking Inquiry, should only trigger when there's an inquiry.
Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…
9 votes -
Hold Extension Template
The ability to send a template or automate a template to guests if a hold is extended via the Pipeline.
3 votes -
1 vote
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Include a Rental Conditions Reminder system template.
Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.
3 votes -
NO - what I am saying is that Hostfully needs to ADD an event called Pre-Arrival form submitted
NO - what I am saying is that Hostfully needs to ADD an event called Pre-Arrival form submitted
we have tried creating an event called booking confirmed with the pre-arrival as a CONDITION and it does not work
3 votes -
Pet Notification - Variable
PM needs a notification indicating to her and her service providers that a pet will be staying at the property. This needs to work for all channels, not just direct bookings. A variable indicating whether a pet is coming (based on whether a pet fee was paid) would solve this problem. The statement variable displays whether a pet fee was paid, but the PM doesn't want to share that information with the service providers as it is unnecessary.
1 vote -
2 votes
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Include System Templates in Scheduled Messages
It would be helpful to include the System Templates in the Scheduled Messages page so those can be deleted by guest as needed.
There may be situations where we do not want system templates to go out to a specific guest, so that functionality would be useful.1 vote -
1 vote
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Ordered Triggers for Last-Minute Bookings with Same Day Checkin
Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:
1/ An instant trigger for the event of NEW_BOOKING,
2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.
However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.
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19 votes -
Have the ability to send a notification that check-in instructions was not sent.
It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…
2 votes -
Add a condition to the triggers that the Pre-Arrival form is not completed.
It would be really helpful to have a condition that is: Pre-Arrival Form is Not Completed. This way, we could set up a template and trigger to remind guests to fill out the pre-arrival form.
8 votes -
Create Trigger condition to distinguish guest ages
Set a trigger for when guests are booking with children on the reservation for additional info to be sent to them.
1 vote -
Time-based conditions for trigger "Booking inquiry"
We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).
3 votes -
Be able to set up time-based triggers to be fired for example 30 minutes after I receive an inquiry
I have auto responses set for bookings, booking inquiries, and requests to book so that my response rates stays at 100%. However, my triggers happen automatically. I would prefer they take place 30 minutes-1 hour after the question so that I have the opportunity to address the concern.
2 votes -
complex conditions - Templates
I would like to know if its possible to have templates that I can chose when sending the reservation when they can book at pay Credit card and when I request they pay through wire/zelle as some guests I dont want to have them pay Via CC as some guests dont want to pay the CC fee. How do I set it up
2 votes -
Hyperlink in Pre-arrival Form
We have a pet agreement that we want to hyperlink to if the guest answers Yes to bringing a pet. Currently we can add a link but it isn't clickable, hyperlinking does not work on the guest side. Nothing happens when they click the link. They have to copy and paste the link to be able to read the agreement and indicate they agree with the terms. Would be nice to hyperlink to the rental agreement as well if we want. That way they aren't receiving too many agreements and forms to fill out.
2 votes -
Be able to add "property is" filter to all triggers
Be able to add "property is" filter to all triggers so they can be set up better for messaging owners.
2 votes -
We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages?
We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages she will receive. consolidating all the booking reservations into only one message?
2 votesSorry I don't understand what you mean with "limit the barrage of automated messages". Please explain.
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