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  1. When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.

    42 votes

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  2. Variable in custom template to add Property Cover picture. At the moment, we have to use HTML code if we want to add the property cover to a template which is not pretty easy to use.

    1 vote

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  3. Is there a way to get a notification if we got a booking on a day that has an assigned job?

    An made up example. I have a pest control service scheduled for a property on Nov 15th. I don't want to block that calendar and stop any new booking opportunities.

    If I was to get a booking that included the date of that job, is there a way to receive a notification so that the job can be re assigned to a different day?

    1 vote

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  4. Occaisonally I have to re locate a guest to another property which creates a second set of automated messages/triggers. When scrolling through one can't determine which property they are from and therefore can't delete the appropriate messages (closed reservation/listing)

    1 vote

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  5. Have the ability to send more messages per event (inquiry, cancellations, etc) as currently it limits you to only send one message per event and any future scheduled event messages will be cancelled out. This way we can follow up on inquiries as many times as we want

    1 vote

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  6. I am looking at where to find variable that we can use for the balance due but without the security being included, not the total without SD

    1 vote

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  7. For some properties, there is a check-in END time. It would be helpful to have a variable that can pull that into the custom templates.

    2 votes

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  8. It would be nice to have the ability to select which data is shown on the pre-arrival form.

    2 votes

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  9. There's a failed status for Airbnb guest reviews, but it may be helpful to know why it failed.

    2 votes

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  10. When creating a trigger, please keep the channel is condition dropdown open until finished selecting. It used to do that. Now, we have to check one, click on the dropdown check the next one, click on the dropdown, check the next one, etc.

    1 vote

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  11. Currently, the trigger system in the PMS (Project Management System) only allows sending emails to predefined groups such as team members, owners, or clients registered within the system. However, there is no option to send an email to a custom, non-registered email address. This limitation makes it difficult to notify external stakeholders or third-party individuals who are not part of the system.

    I would like to request the addition of a feature that allows users to specify a custom email address within the trigger actions, so that notifications can be sent to anyone regardless of their registration status in the…

    2 votes

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  12. We'd love to have a trigger condition to send messages to guests when they left a good review

    1 vote

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  13. Be able to create triggers (notifications) around timing of Jobs. For example, be able to send a reminder to a service provider X number of hours before a job.

    (when the job is not tied to each guest or specifically to a check-in or check-out, we need the notification tied to the job specifically)

    2 votes

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  14. As busy hosts, any additional nudge is helpful. It would be nice to have a trigger that can email us notifying us that a reservation hold is about to expire if we don't accept it.

    So Booking request with time-based condition trigger would be much helpful.

    2 votes

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  15. It would be good to have the possibility of SMS, WhatsApp, and the check-in instructions email being sent simultaneously, synchronized when a time range is set in the triggers.

    2 votes

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  16. Delete pre arrival form information after stay

    1 vote

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  17. Formatting is odd and confusing. Boxes not alligned with text.

    2 votes

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  18. The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.

    5 votes

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  19. 2 votes

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  20. instead of "Tue, Aug 20 2024" it could be "August 20 2024"

    1 vote

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