283 results found
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Add event "Refund" in the custom trigger event list
Now we refund the security deposit manually, but the system template is only for auto-scheduled Security Deposit transaction, so we would like to notify the manual refund transaction.
It would be great if we can have an event "Successful Refund" in the custom trigger event list.1 vote -
Variable for Agency Commission in Templates
Add a system variable (e.g., {{agency_commission}}) that calculates the agency commission. This variable should be accessible in all relevant templates, especially owner-facing automated messages.
1 vote -
AI-driven alert system that monitors guest messaging threads during a stay to Keep or Cancel automated reviews
Feature Summary:
Request for an AI-driven alert system that monitors guest messaging threads during a stay, flags potentially problematic interactions, and gives the host the ability to keep or cancel a scheduled automated review before it posts to Airbnb or vrboHow It Works with a cometitor currently:
AI analyzes the guest messaging thread in real time during a stay.If a complaint or issue is detected (e.g., "the thermostat isn't working"), the system sends the host a red notification flag alerting them that the stay may be problematic.The host is presented with two options: KEEP or CANCEL the automated review…
2 votes -
Ability to have variables populates to English by default
At the moment, with Automation V3, variables such as [$LEADARRIVALDATE$], [$LEADCHECKOUT$], and [$LEADCHECKIN$] are displayed based on the guest’s language settings.
Would it be possible to also have an option to default these variables to populate English instead?1 vote -
Submit the pre-arrival form once for group bookings
Currently, group bookings require submitting pre-arrival forms for each individual sub-booking in order to mark the entire group booking as complete in the system. This results in duplicate efforts and is unnecessary since a group booking involves one guest reserving multiple rooms. It would be ideal if guests with group bookings could submit the pre-arrival form just once, allowing the system to mark the Pre-arrival form as submitted for all associated sub-bookings.
1 vote -
confirmation message for signed rental agreement
Add a trigger for when the rental agreement is signed. To send a messag to confirm and thank them for signing the rental agreement.
1 vote -
1 vote
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Translate the template variables to the correct language when populated
I have 2 templates: 1 in English and 1 in French. When I add the variable in the French template and send it to guests (with language as French), for example,
[$PROPERTY_LIST$], it doesn't populate the title of the alternative properties in French.6 votes -
Request for Detailed Agreement Acceptance Logs for Chargeback Prevention
The Acceptance of our Agreement is a legal and binding document from the guest in regards to damage liability and cancellation rules and obligations. Acceptance/esign(accepted online) is the purpose of the guest Accepting our contractual terms and conditions. Without verified proof of Acceptance the guest has no liabilities in a court of law or in regards to a Credit Card Chargeback.
Therefore this is vital to the guest understanding of the terms and conditions and in their liability enforcement.
2 votes -
Variable [$LEAD_CHECKIN$] populate with format DD MM YYYY
The variable [$LEAD_CHECKIN$], which provides the check-in date, only provides the date in English, even when we use a template in another language. I work in Brazil and need the dates to be displayed in our format (dd/mm/yyyy).
We want the ability to set the Variable [$LEAD_CHECKIN$] to populate with format DD MM YYYY instead of MM DD YYYY
1 vote -
Add new system template when a hold already expires
At the moment, we only have a system template "Hold reminder" before it expires. This message is automatically sent to the guest as a reminder that their hold on the property is about to expire.
But when a hold already expires, the system won't automatically send them a message to say it has expired already and then suggest the guest about the available dates we're having or the dates they chose are still available1 vote -
Been able to have no Review Guest Template
Wanted to have 0 review guest templates but the sign 'You need at least one Guest Review Template' appears when trying to delete the only one.
2 votes -
Change "hold confirmation" message to automated instead of semi-automated
Once the guest clicked on "Request a hold" from Quote message, the calendar will show a hold accordingly but there was no automated message sent to the guest. when i click her name in pipeline i do not get the option to "place on hold" only "extend hold" so I can't send the Hold confirmation message from Pipeline either. I can only choose the template from Inbox to send manually. It's very inconvenient.
Please add another option or change "hold confirmation" message to automated instead of semi-automated
1 vote -
Ability to Send Mass SMS to Past Guests
It would be very helpful to have the ability to send a mass SMS message to past guests directly from Hostfully.
Currently, SMS messages can only be sent through reservation-based triggers, but there is no way to broadcast a text message to all previous guests at once.
This feature would allow property managers to easily send direct booking promotions, special offers, or announcements to their past guests via SMS without needing to export contacts and use a third-party texting platform.
1 vote -
manage the order triggers are fired if the have same conditions
manage the order triggers are fired if the have same conditions
1 vote -
be able to add the "green button" on those system templates that by desing do not have it
example:
Hold Confirmation> system Template> with no green button on the original format
Capture Review> system Template > with green button on the original format
PM wants to modify the original system template format
2 votes -
Be able to create a trigger only when a service is purchased by a guest
i just need to know when a service is purchased separate from a booking - the jobs trigger will make a job on every confirmed booking and make a job for my selected service
4 votes -
Change the language for the pre-arrival form
I want to be able to change the language for the pre-arrival form
2 votes -
Ability to use job variables for SMS templates
It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
[$JOBSTARTTIME$]
[$JOBENDTIME$]4 votes -
Update Pre-Arrival Form Checkbox Logic
Currently, when the checkbox is checked in the Pre-arrival form builder, the label changes to “Required,” and when it is unchecked, it changes to “Optional,” which makes it seem like checking the box keeps the field optional. Improving the clarity of this interaction would reduce confusion.
3 votes
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