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  1. 1 vote

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  2. For canceled stays. Some jurisdictions require remittance of tot even on cancelled stays the hike others don't .

    We need to be able to specify if a tax or fee is refundable on cancellation.

    For example. If a cleaning fee is refunded then so is the tax but if there's a 50% rent retained on cancellation in some places we still have to collect and remit tax on the cancellation while some places only require occupancy tax if there's an actual occupancy…

    1 vote

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  3. I'm sure other STR users have this need. This is when you have guests cancel for legitimate reasons such as cancelling last minute for deaths in the family, hurricanes evacuation (or any storm related issues like snow storms, ice storms etc.) that warrant people getting money back but willing to accept a credit so both parties don't suffer. Or just good will on the host's end if someone needs to cancel without losing all their funds. This could be a partial credit, one night credit, cleaning fee credit etc. to use at another time. I would just need something that…

    1 vote

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  4. Currently, when a guest submits a booking request, it says that they host has 24 hours to confirm the request.  It would be helpful to have a way to change the number of hours to something like 48 hours for direct booking requests.

    3 votes

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  5. We need a way to easily generate a summary list of customers with outstanding security deposits in our system.

    3 votes

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  6. IDEAL is a common payment method in the Netherlands.

    iDEAL is a single use payment method where customers are required to authenticate their payment. Customers pay with iDEAL by redirecting from your website, authorizing the payment, then returning to your website where you get immediate notification on whether the payment succeeded or failed.

    0 votes

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  7. I want to collect the security deposit 7 days before checkin days, there's only booking time or checkin time available at the moment.

    at booking it's too early and and at checkin too late... it is our experience

    2 votes

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  8. The When a customer is using the Vrbo Invoice Payment Method and they have a payment processor active, they would like to be able to only show the "bill me" option in Vrbo and remove the pay by credit card option.

    1 vote

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  9. At the moment, if I setup auto security deposit refund. The schedule will be cancelled when bookings are cancelled. Which is tedious.

    I would like to keep the security deposit refund schedule for cancelled bookings, like Airbnb.

    1 vote

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  10. Whimstay doesn't process security deposits. For Whistay bookings, there should be a way we can automatically either remove that line from the order or collect through stripe. Otherwise the payments aren't marked as paid in full, and RemoteLock codes aren't activated.

    1 vote

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  11. Sometimes guests need Invoices, it would be easier if they could request an invoice from their Guest Portal > Property managers receive an email about that request and manually send them their Statement Invoice via Hostfully Inbox

    1 vote

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  12. When we send a quote, it is important to see in that quote the discount applied. For instance, I set 10% for more than a week. Instead to change automatically the daily rate, it should show the discount applied as a single line. I believe that Guests would be more inclined to book with a discount.

    2 votes

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  13. There's the option to automatically refund security deposit. However, I don't charge deposits, I only authorized them in Stripe, so I don't need this feature.
    It would be relevant to have a tick box to use or not this feature. Right now we can only choose the delay for refund.

    1 vote

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  14. PayFast is very popular in Africa. Integrating with PayFast will connect with clients easier in Africa.

    2 votes

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  15. I would like to have the option to set a payment reminder internally so that I can remind myself to send the balance request email

    1 vote

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  16. Hi team,

    At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.

    As a workaround, users should:
    1. Create manual payment link from Stripe > send to the guest
    2. Once the guest pays, Record a payment manually from Pipeline
    3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amount

    That seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.

    2 votes

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  17. For Airbnb reservations from 28 nights, Airbnb will split the payment into 2 transactions but in Hostfully there's 1 transaction and it shows as fully paid at the beginning while it is not.

    Payment of Long-term Airbnb reservations (from 28 nights) needs updating correctly in Hostfully.

    2 votes

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  18. We would prefer that the guest simply be forced to sign the rental agreement when they book —or— when they make their second payment.

    2 votes

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  19. Having a list of sold upsells in a report

    3 votes

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  20. It’s confusing to add additional fees after a total - that’s why it would be useful. All fees should be added - then a total - then taxes at one time. Not taxes on one item and then taxes on another total. It’s confusing. There should be one subtotal - taxes - and then one total.

    1 vote

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