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Property Management Platform - Web

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30 results found

  1. Right now I was told if we want to update owner information I either have to have the owner do it themselves or I have to delete the owner and re-add them. We should be able to update this information as we see fit. Thanks!

    43 votes

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  2. We have multiple owners on some of our homes, it would be nice to allow all separate access to the homes so if they need to block out dates or make changes we could know who is accessing the site.

    41 votes

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  3. An owners block should come over as a reservation instead of a block. You can even have custom messaging to confirm their stay or confirm cancelation of an owners block etc. This would make things more automated.

    19 votes

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  4. It would be great to add custom details for an owner booking when they block out dates via their owner page.

    We're currently capturing owner bookings via a separate webform so the owner can check a box to accept or decline a professional cleaning after their stay is done.

    I'd envision a "Decline Cleaning?" checkbox on the New Reservation popup / pane.

    19 votes

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    planned  ·  3 comments  ·  Owner Portal  ·  Admin →
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  5. There is no delete function available now. Owners main page needs more functions from that page. Like listing all Owner names from there!

    17 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  6. Our owners are requesting the ability to print the calendar from portal (when you hit print now, only the calendar is pulled without the bookings).

    17 votes

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    under review  ·  1 comment  ·  Owner Portal  ·  Admin →
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  7. Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    15 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  8. In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.

    Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.

    The calendar in the property managers…

    8 votes

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  9. When you add a new team member and give them access to 1 or multiple properties from your inventory, you can then assign a role to them.

    The different roles are as follows:

    • associate
    • booking agent
    • property sales manager
    • manager

    When you assign either of the roles that gives the team member to a specific property and all of its details, this also gives them access to the OWNER tab of the property.

    The owner tab of the property stores personal contact information of the owner of the property and this does not need and should not be visible to…

    8 votes

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    1 comment  ·  Owner Portal  ·  Admin →
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  10. I want to make the "notes" section of owner blocks mandatory.

    7 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  11. I would like to include an analytics dashboard in the owner portal so owners can have a clear view of their analytics.

    7 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  12. When sharing a report / statement with an owner so that it appears in the owner portal, it would be nice to be able to name the file so that the owner can know which month the report pertains to. Ie, i would like to name the report "September Owner Statement" so that the owner can know which is which from the long list without having to open it.

    6 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  13. I have a number of partnering owner that they would prefer a better financial view of their income, booking ratios as well as other related financial data.

    5 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  14. As an owner, I cannot easily tell which report is which from Owner Portal. It'd be better if we can add the date to when the report was sent, or the date range to Owner Portal > Statements.

    5 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  15. Give owners access to the amenities and photo page. This would allow PM's to invite the owner during the onboarding process and have them populate these pages for quick and accurate onboarding. Right now our owners need to fill out a lengthy onboarding form and then it manually has to be entered into hostfully. When these items need to be updated the owner can simply handle it rather than emailing staff to take care of it.

    4 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  16. Adding a notes section for reservations in the Owner Portal so owner's can see in real time notes from PM whether it's changed 5 minutes before the reservation or 1 day before, etc.

    4 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  17. 3 votes

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  18. As far as payouts though - I have to have a way of getting owners paid. I need to be able to send over an amount to stripe from Hostfully to tell it to pay that amount to them.

    If not, then it would be nice to have somewhere to make an adjustment in the system to say I paid them.
    I would prefer if there was a place where I could enter the amount that was paid out so the report would then say 0.00 was due after that month was paid out.

    3 votes

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  19. We often get real-time requests from owners about their current balance. And also we always want to make sure their balance is positive and at a minimum like 500$ or 1000$.

    By being able to see the owner's balance in an easy way we can manage their portfolio better.

    3 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  20. We use VR Platform for owner accounting and statements, and have some other things for owners that exist outside Hostfully. I want to have all those links in a central place. It would be great if we could add some "quick links" to the owner portal so owners can easily get to those other services.

    2 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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