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  1. 3 votes

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    0 comments  ·  Payments  ·  Admin →
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  2. Add additional payment processors for those who cannot get a Stripe account. Properties are managed in Costa Rica.

    35 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  3. Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

    Here's why: Property Setting is 50% of payment at reservation time and balance due at 30 days before check-in date. The guest wants to pay 100% in advance for the booking checks in in 39 days. When I update the setting from 50% to 100%, the payment link still applies the previous rule. If there is an option to force 100% payment before the balance due date, that would be great.

    I notice there is an option "Force 100% at reservation" when…

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  4. Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…

    29 votes

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    planned  ·  6 comments  ·  Payments  ·  Admin →
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  5. I want to collect the security deposit 7 days before checkin days, there's only booking time or checkin time available at the moment.

    at booking it's too early and and at checkin too late... it is our experience

    8 votes

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    1 comment  ·  Payments  ·  Admin →
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  6. Basically I am just trying to find a hack to make your system authorize a credit card when a booking outside of 30 days is made so a credit card is taken. I like when the additional charge option is turned on for direct bookings but not for API connected. I am not interested in collecting a security deposit but thought it might be the 'hack' I need to get the CC authorization. If we were only on Airbnb would be fine since it wouldn't charge the security deposit but VRBO does and even set at $1 will add customer…

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  7. A guest is prompted to sign the rental agreement each time they make a payment. This is an awkward customer experience. And inaccurate, since the rental conditions could have changed since they first signed and we need to honor the original agreement. It doesn't look polished for us to keep presenting the rental agreement to them each time, acting like we don't know who they are.

    So if guest already signs rental agreement at initial payment, they don't have to sign it a again for balance.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  8. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more payments.

    56 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  9. We need a way to easily generate a summary list of customers with outstanding security deposits in our system.

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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  10. Change the wording on the payment link page from "You are about to secure your booking" to something else. The wording makes it sound like they aren't fully booked (even though they paid money at the time of booking), and could encourage cancellations.

    1 vote

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  11. Hi team,

    At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.

    As a workaround, users should:
    1. Create manual payment link from Stripe > send to the guest
    2. Once the guest pays, Record a payment manually from Pipeline
    3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amount

    That seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.

    7 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  12. It would be nice if there was a drop down for payments received. Instead of only saying charge, maybe it should say Payment or Refund and an additional box that says "Payment Type" (Check/Check#, Credit Card, Other".

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  13. Please create the option book within a specific period of time, from when the code was sent. i.e. when a guest checks out, they can receive the greatest discount to book with 72 hours of their stay. This would stimulate return bookings. I have seen these offers work at the end of a conference or the like. The best time to book your next trip is while you are enjoying your current one.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  14. 1 vote

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    0 comments  ·  Payments  ·  Admin →
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  15. It would be important to have a way on the invoice where guests can see the room rate breakdown for each night as opposed to just the total.

    10 votes

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    2 comments  ·  Payments  ·  Admin →
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  16. I'd like to be able to authorize a guest's card for (example) $500, but only capture the funds if there are damages. Otherwise, the credit card releases the hold.

    10 votes

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    0 comments  ·  Payments  ·  Admin →
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  17. It would be great to be able to send proper invoices with VAT to the guests directly from Hostfully.

    13 votes

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    under review  ·  4 comments  ·  Payments  ·  Admin →
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  18. For canceled stays. Some jurisdictions require remittance of tot even on cancelled stays the hike others don't .

    We need to be able to specify if a tax or fee is refundable on cancellation.

    For example. If a cleaning fee is refunded then so is the tax but if there's a 50% rent retained on cancellation in some places we still have to collect and remit tax on the cancellation while some places only require occupancy tax if there's an actual occupancy…

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  19. Having a list of sold upsells in a report

    7 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  20. I'm sure other STR users have this need. This is when you have guests cancel for legitimate reasons such as cancelling last minute for deaths in the family, hurricanes evacuation (or any storm related issues like snow storms, ice storms etc.) that warrant people getting money back but willing to accept a credit so both parties don't suffer. Or just good will on the host's end if someone needs to cancel without losing all their funds. This could be a partial credit, one night credit, cleaning fee credit etc. to use at another time. I would just need something that…

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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