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  1. Create an option to blend the cleaning fee in the total price without showing it as a separate position to the guests.

    There has been a wave of criticism for high extra charges recently, but adding a cleaning fee that covers our costs independent of the length of stay is unavoidable. An option of making it part of the final price displayed to the guest would be great for those who want to adopt 'one price' policy.

    2 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  2. It would be nice if there was a drop down for payments received. Instead of only saying charge, maybe it should say Payment or Refund and an additional box that says "Payment Type" (Check/Check#, Credit Card, Other".

    2 votes

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  3. For canceled stays. Some jurisdictions require remittance of tot even on cancelled stays the hike others don't .

    We need to be able to specify if a tax or fee is refundable on cancellation.

    For example. If a cleaning fee is refunded then so is the tax but if there's a 50% rent retained on cancellation in some places we still have to collect and remit tax on the cancellation while some places only require occupancy tax if there's an actual occupancy…

    3 votes

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  4. I'm sure other STR users have this need. This is when you have guests cancel for legitimate reasons such as cancelling last minute for deaths in the family, hurricanes evacuation (or any storm related issues like snow storms, ice storms etc.) that warrant people getting money back but willing to accept a credit so both parties don't suffer. Or just good will on the host's end if someone needs to cancel without losing all their funds. This could be a partial credit, one night credit, cleaning fee credit etc. to use at another time. I would just need something that…

    2 votes

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  5. Currently, when a guest submits a booking request, it says that they host has 24 hours to confirm the request.  It would be helpful to have a way to change the number of hours to something like 48 hours for direct booking requests.

    3 votes

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  6. Integrate with Klarna for Stripe to offer instalments to guests.

    1 vote

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  7. Sometimes guests need Invoices, it would be easier if they could request an invoice from their Guest Portal > Property managers receive an email about that request and manually send them their Statement Invoice via Hostfully Inbox

    4 votes

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  8. Please create the option book within a specific period of time, from when the code was sent. i.e. when a guest checks out, they can receive the greatest discount to book with 72 hours of their stay. This would stimulate return bookings. I have seen these offers work at the end of a conference or the like. The best time to book your next trip is while you are enjoying your current one.

    1 vote

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  9. I'd like to be able to authorize a guest's card for (example) $500, but only capture the funds if there are damages. Otherwise, the credit card releases the hold.

    7 votes

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  10. Add Stripe ACH payments as an option for payout

    10 votes

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    received  ·  3 comments  ·  Payments  ·  Admin →
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  11. For now, the system only has feature to refund SD automatically. We'd love a feature to issue refund for cancelled reservations automatically based on the cancellation policy set, like other channels Airbnb or Vrbo.

    5 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  12. It would be great to be able to send proper invoices with VAT to the guests directly from Hostfully.

    10 votes

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  13. Having a list of sold upsells in a report

    5 votes

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  14. When we send a quote, it is important to see in that quote the discount applied. For instance, I set 10% for more than a week. Instead to change automatically the daily rate, it should show the discount applied as a single line. I believe that Guests would be more inclined to book with a discount.

    3 votes

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  15. PayFast is very popular in Africa. Integrating with PayFast will connect with clients easier in Africa.

    3 votes

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  16. I would like to have the option to set a payment reminder internally so that I can remind myself to send the balance request email

    3 votes

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  17. For Airbnb reservations from 28 nights, Airbnb will split the payment into 2 transactions but in Hostfully there's 1 transaction and it shows as fully paid at the beginning while it is not.

    Payment of Long-term Airbnb reservations (from 28 nights) needs updating correctly in Hostfully.

    3 votes

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  18. We would prefer that the guest simply be forced to sign the rental agreement when they book —or— when they make their second payment.

    3 votes

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  19. We should have the ability to Schedule. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.

    24 votes

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    3 comments  ·  Payments  ·  Admin →
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  20. 1 vote

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