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  1. The Complex Conditions could simplify the entire Workflow Trigger process. This one area could handle all current trigger settings. And at a minimum, it should handle triggers for #s of guests, # of Nights, and Average Rent.

    Additionally, leveraging the existing "Complex Conditions" model to nearly all fields lead/reservations could be exposed with trigger AND & OR logic. Opening additional data fields and Creating this simple tool allows full utilization of our data to increase our income and guest experience.

    2 votes

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  2. It would be valuable to add additional variables the the Review templates we use.

    I manage multiple properties and like to mention in the review how many guests stayed and the name of the property.

    I currently am not using this feature due to this limitation and it was one of the reasons I signed up for Hostfully.

    2 votes

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  3. I want to have a new variable [$AgentFirstName$] to pull the name of the account being used to respond to a message

    1 vote

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  4. 1 vote

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  5. Every time that I send out a message template and I don't have the custom variable filled out in the area, it will populate with this: [$INSTAGRAM$].
    I want if there wasn't a variable inserted, you could default it to nothing. This is a feature request that I have, please

    3 votes

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  6. We'd love to have to create a template and then a trigger for that template using if / then condition.

    Example - IF a guest books during a certain period of time, such as April 2 through April 13th, THEN that guest is sent a template letting them know there will be certain activities not available to them during their stay

    4 votes

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  7. I need to collect IDs for all drivers, as this must be sent to the front gate to let each car in. So, to automate this properly, I need to be able to add custom image fields, and text fields associated with each image field (i.e. first and last name).

    1 vote

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  8. We are looking to send messages to our current guests when there are additional nights available at the property they are staying at. In order to automate this process we would need a trigger that sends the message 1 day before check out if the property is available for the guest to extend their stay.

    11 votes

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  9. We do a lot of quotes from direct bookings. It would be great to set a trigger that activates after a quote is sent. This way we can use it to automatically send a follow-up message to a quote.

    Additionally if a lead is closed (or automatic lead close time option is added!) it would be great to send a final message by a trigger that is based on a closed lead!

    3 votes

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  10. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    59 votes

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  11. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    18 votes

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  12. It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.

    23 votes

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  13. Since Airbnb doesn't share guest email addresses, it would be nice if the data collected on the pre-arrival form could populate into the guest (client) data page.

    15 votes

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  14. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    19 votes

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  15. Create a way for all guests in the part to upload a picture of their ID. Some places require this. It would be great if the pre-arrival form could have that option to upload each guest ID.

    6 votes

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  16. Add a variable for recommendations only guidebook

    2 votes

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  17. I'd like to have a trigger fired a Job notification to an assigned service provider based on the Job type when there's a Job created.

    In other words, I'd like to have 1 more condition for Job created trigger which "Job type".

    And I want all service providers' jobs to be populated under that category.

    5 votes

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  18. It would be great for there to be a complex trigger option after booking confirmation. If we could choose to have a message sent a certain number of hours after book, this would allows us to send a personal message prior to the automated messages starting. I know there are other work arounds but simply having the trigger option would make this simpler

    13 votes

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  19. As a PM, I want the Scheduled Messages page to have the same Search fields that the Message Log has.

    6 votes

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  20. We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.

    6 votes

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