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70 results found

  1. Notification for failed trigger so PM can resend or check what is missing

    46 votes

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  2. My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    32 votes

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  3. Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    31 votes

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  4. The sort function for custom templates would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.

    29 votes

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  5. If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.

    19 votes

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  6. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    17 votes

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  7. The "Age" field in the Pre-Arrival form is not mobile friendly. It only shows one digit, so the user can't see the full number they've entered, neither does it show the up/down arrows that you see on the desktop site.

    I've had issues with customers who cannot complete the pre-arrival form because of these issues with the Age field.

    16 votes

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  8. We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.

    15 votes

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  9. Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.

    14 votes

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  10. Currently there is only one variable for guest's whole phone number.
    Adding another one for last 4 digits of the phone number would be very useful in templates to automate sending automatic access codes to guests. Right now we are using smartbnb for that.

    13 votes

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  11. The ability to automatically offer a guest an extended discounted stay or early check-in/check-in if it is available. Currently I do that through Lynx but it doesn't update the reservations in Hostfully nor does it update my cleaning crew. Would be very helpful and allow for a lot of extra upselling!

    11 votes

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  12. In extra conditions when creating trigger you should be able to tell the system to NOT send trigger IF for example rental agreement has already been signed. NOT send trigger IF for example pre-arrival has already been filled out.

    It makes no sense and it quite annoying for guests to continue to get requests for something that they have already completed, but in order to automate the only way to ensure these important forms are completed is to keep sending reminders regardless if they have already completed the request.

    10 votes

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  13. -so it can be sent in 15 min or 45 min or at an exact time of day (for reminders)
    eddie@mountainmamahomes.com

    10 votes

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  14. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    9 votes

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  15. As you look for ways to enhance your platform, a suggestion - - - allow a trigger to be cloned but opt for a different method (email vs. text). We are sending codes for check in and want to do so via email and text but I literally have to create new triggers for each listing (over 60 of them) to have the same trigger that was sent as an email as a text. Pretty time consuming and tedious.

    9 votes

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  16. I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    9 votes

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  17. Data captured via the Pre-arrival form (such as other guests names) and other information is not be able to be used in a template.

    For example, we have to add each guest over 16 to our guest list for access to the community amenities. We capture this information via the pre-arrival form. Currently I have to manually grab that information from the pre-arrival form and manually send it to the community to add them.

    Ideally, since the pre-arrival form is capturing that information it would be nice to be able to use that in a email template.

    9 votes

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  18. Group templates and triggers by specific property or unit number.

    8 votes

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  19. We would really like to be able to have a digital signature added to any custom templates as we send out contracts once booking is confirmed and we would like a guest to be able to digitally sign it

    8 votes

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  20. Rather than pushing all bookers to the credit card payment option we should be allowed to simply direct them to our ACH banking payment option.

    Can you create a variable for 'Direct Payment' and then in the Agency Settings or Property level have the option to add bank account info?

    no extra costs to the booker or to the PM - win win!

    8 votes

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