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246 results found

  1. Notification for failed trigger so PM can resend or check what is missing

    86 votes

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  2. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    76 votes

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  3. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    69 votes

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  4. Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    57 votes

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  5. The sort function for custom templates would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.

    56 votes

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  6. It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    41 votes

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  7. If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.

    35 votes

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  8. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    33 votes

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  9. I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    29 votes

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  10. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    28 votes

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  11. I need the trigger condition of "if the rental agreement is NOT signed" to resend it, in the case where the booking is outside of the direct booking site (otherwise, the rental agreement has to be signed before proceeding to book).

    26 votes

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  12. It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.

    26 votes

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  13. There are some repeat guests where we already have their ID and/or their proof of residency documents.

    For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.

    22 votes

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  14. Group templates and triggers by specific property or unit number.

    22 votes

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  15. Set a complex trigger for "X" time after booking confirmation

    21 votes

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  16. Data captured via the Pre-arrival form (such as other guests names) and other information is not be able to be used in a template.

    For example, we have to add each guest over 16 to our guest list for access to the community amenities. We capture this information via the pre-arrival form. Currently I have to manually grab that information from the pre-arrival form and manually send it to the community to add them.

    Ideally, since the pre-arrival form is capturing that information it would be nice to be able to use that in a email template.

    20 votes

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  17. We are looking to send messages to our current guests when there are additional nights available at the property they are staying at. In order to automate this process we would need a trigger that sends the message 1 day before check out if the property is available for the guest to extend their stay.

    19 votes

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  18. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    19 votes

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  19. The ability to automatically offer a guest an extended discounted stay or early check-in/check-in if it is available. Currently I do that through Lynx but it doesn't update the reservations in Hostfully nor does it update my cleaning crew. Would be very helpful and allow for a lot of extra upselling!

    19 votes

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  20. It would be great for there to be a complex trigger option after booking confirmation. If we could choose to have a message sent a certain number of hours after book, this would allows us to send a personal message prior to the automated messages starting. I know there are other work arounds but simply having the trigger option would make this simpler

    18 votes

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