Allow ability to edit archived airbnb reservations
Right now, if you need to send a discount to an airbnb guest in the resolution center, it will not update in your statement in Hostfully. This will cause error in all reporting for the remainder of the month/year. Same if if the guest opts into a fee after they have arrived. We need to be able to manually edit our statement in Hostfully after a guest arrives or departs.
nicole
shared this idea
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AdminTed Nguyen (Admin, Hostfully) commented
Hey Nicole! We are actively working on the ticket for this feature. Hope you can bear with us.
In the meantime, you can consider downloading the CSV file of those owner reports, then manually editing the adjustments and send to your owners accordingly.
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nicole
commented
please allow this function. 3 months in with hostfully and I have several adjustments to airbnb reservations (one time a guest left early, another time they brought a pet that wasn't pre-paid, one time something broke so they needed a refund). These are not rare. But I cannot edit the 'orders' in hostfully. this means that the reporting for owners for that property is useless. I cannot accurately run a report for total rent/fees after there has been an adjustment. I cannot believe that there are not more users with this problem.
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nicole
commented
I think we should be able to edit the reservations outside of the resolution center. Resolution center will not know if it is rent or fees or other that we are adjusting. We need to be able to just adjust the statement on our end for accurate reporting.
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Hi Nicole! Thanks for your idea.
We've filed an improvement ticket for receiving refund and collections data from Airbnb resolution center. Once this is done, we will update you accordingly. Hope you can bear with us in the meantime :)