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Import Airbnb co-host messages to Inbox

As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

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Ted Nguyen shared this idea  ·   ·  Report…  ·  Admin →
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  • Emily Egge commented  ·   ·  Report

    IN addition - messages that I send from Hostfully inbox need to appear as coming from me, and NOT from any other cohost. Otherwise, they get a message that looks like its coming from one person, but signed by another. As the Primary host, guests expect messages to come from me. And my clients are hiring me to keep them out of it - if messages are coming from them, they are getting sucked into communication they don't want. It's super unprofessional looking to guests!
    Hospitable allowed me to manage who the messages came from, so it is possible. This is a must for me - I may need to stop the onboarding to change to another PMS if it can't be remedied shortly.

  • Dean Dutro commented  ·   ·  Report

    It's super weird to guests when we send automated messages from the Owner's account but reply and respond from the Cohost name.

  • Keith commented  ·   ·  Report

    I recall sometime in the past there was a way to do this.
    I can't remember if it was set up through the channel manager or templates.. but i vaguely recall in the airbnb channel when you connected you could specify communications from host or from property manager, this was for co-hosted listings only.

    I can't find it now, so it must have disappeared.

  • James Boyers commented  ·   ·  Report

    The platform sedning from the MAIN host rather than the PRIMARY host is confusing for guests. We often have clients who have existing airbnb accounts so we would rather messages guests from our own accounts rather than pretend to be our clients