Ability to split payments for reservations
Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.
first_name_unknown last_name_unknown
shared this idea
Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:
- if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
- if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.
So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.
-
Keith
commented
For stays longer than 30 days or would be ideal if it worked similar to Airbnb.
They collect 1 month at a time which is typical of a long term stat/lease
People booking 120 day stays often can't afford to pay the whole thing
There does need to be a different payment threshold setup for intermediate length stays vs short term stays
-
Alessandra Colandrea commented
Ability to have more than 1 credit card on file per reservation.
-
Ai Nguyen commented
Hi Steph, PM Lance (lance@swank-properties.com) shared his opinion:
"Steph, the easy workaround for us would be to collect a certain % to book, as it is now. We then can set that to the existing choices. But then, that is where the need to split payments into installments comes up. We need to not simply "collect balance" in full at a specific time. We need to be able to collect % or $ amounts at certain intervals. My personal preference is 10% to book, 33% of remaining balance at check-in, 33% of remaining balance at 30 days after check-in, and 33% of remaining balance 60 days after check-in.
We are in need of that as a majority of our guests today are staying for 60-180 days. Collecting the balance at x days before check-in is just not functional at all."
Thank you!
-
April Mai (work email) commented
I want guests to be able to pay installments, split payment for a specific reservation and pay with 2 different credit cards using the same payment link.
-
Keith
commented
What might work here is to just allow "partial" payments at any time.
Anyone can use the payment link to pay whatever portion they're responsible for.?