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Property Management Platform: Templates and Triggers

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Modification of scheduled messages

On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

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first_name_unknown last_name_unknown shared this idea  ·   ·  Report…  ·  Admin →
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started  ·  AdminDaniel Skrypuch (Admin, Hostfully) responded  · 

Hi everyone,


Thank you for voting on the idea to allow for modifications of scheduled messages. I'm excited to share that this feature is currently under development.


In the coming weeks, we’re opening a beta (early access release) to a select group of customers. If you’d like early access, just reply with “I’m in”. When it’s ready in the next few weeks, we’ll enable it on your account.


What’s included in the beta?

We’ve added new functionality to Templates & Triggers to help you save time. In this beta, you’ll get early access to:

  • new variables in custom templates
  • new triggers
  • auto-translations
  • improved search, navigation, and filtering
  • much more

Your existing templates and triggers will continue to work as they do today and will be automatically migrated. As part of the beta, we’d ask that you:

  • use the feature in your normal workflow where it makes sense
  • share feedback with us as you go
  • let us know about any issues or rough edges you run into

Thanks,

Daniel (Product Manager)

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  • Keith commented  ·   ·  Report

    Doesn't this work already.. if you use variables for the check in time, and you update the check in time on the reservation, then the new check in time will appear in the message when it's sent out.

    I believe the schedule just triggers applying the template at the time the message is sen't. it doesn't pre-generate whole message.

    So I think that *may* solve your problem? or do I misunderstand the issue?

  • Philipp Eierund commented  ·   ·  Report

    Couldn’t agree more. The way Airbnb does this is perfect. If I notice that a guest called “Benjamin” signs off his messages with “Ben”, for example, I go in and change all the names to “Ben” for all upcoming messages. I also often add personal touches.

  • Deana Steele commented  ·   ·  Report

    I agree. We often have to personalize these scheduled messages so the guest isn't confused when receiving a canned message.

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