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Modification of scheduled messages

On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

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  • Yannis Ravazoulas commented  ·   ·  Report

    There are three sections that could be done to make this feature useful.
    1. Being able to modify the time to be sent for every single message
    2. Being able to use a search filter in order to find the scheduled messages for a specific reservation
    3. One good idea that i saw in Hostaway (i was there for one year) was having in inbox the upcoming scheduled messages for each reservation at the bottom of the page. From there you were able to modify, delete or send it manually. I am attaching the file because i think that this was a really helpful feature. I did everything from there without needing to search in another section.

  • Full Circle Property commented  ·   ·  Report

    We are in the process of switching over to hostfully and relied on being able to schedule messages for specific guests for a specific date/time in the future.

    These features are pretty important to us.
    The ability to update the date/time of the scheduled messages created by triggers
    The option to schedule a message to a specific guest (maybe an update to the send message button, to allow scheduling the message instead)

  • Philly D commented  ·   ·  Report

    We appreciate the recent upgrades but for a majority of us it doesn't help day to day operations. However, an upgrade to the messaging system that allows effective and timely communications to guests is so much more essential. Currently, Hostfully has their hosts coming across as amateurs sending incorrect messages and it ticks our customer off. Therefore, they DON'T COME BACK. Please fix this for us soon!

  • Deana Steele commented  ·   ·  Report

    Agreed! Hostfully reps ask us to come in here and upvote. I imagine only a small percentage of us take the time to do this which means it's important enough to the business operation to request this. This is one very annoying feature I miss from my previous PMS software that costs us admin time and mental bandwidth

  • Samantha Hurley commented  ·   ·  Report

    This has been an open idea for over a year!! It is possible to do this on Airbnb and really needs to be able to be done on Hostfully. Losing features when becoming a Hostfully customer is not great for the brand.

  • Joe Jimenez commented  ·   ·  Report

    I couldn't agree more! I used Guesty for Hosts prior to using Hostfully and I was able to do this on that platform. What is the status of this? Thanks!

  • Philly D commented  ·   ·  Report

    I agree with this modification request and hope that it is done soon. One of the attributes we base our STL business on is to personalize our communications so the guests feel they have a polite host that is on top of things. Our pre-fabbed messages are written to promote this aspect but don't always fit the situation specifically so, the pre-fabbed message has to be modified or the guest can see that we aren't people but robots. Please allow us to bring the human factor into certain situations. I want to be able so review every scheduled message every morning and be able to modify it before it goes out. Before I began using your product I used Hospitable that has this feature. Hosts may need to modify up to 1 in 5 messages if they truly want communications to be personal. Thanks!

  • SL commented  ·   ·  Report

    Agreed. Would also be nice to have the option to “send now”. Sometimes we wait until our cleaners are done to send the instructions, which happens before check-in time

  • Your Vacay House commented  ·   ·  Report

    We are constantly changing the times that messages go out for early/ late check-ins. I had the ability to make these changes in Hostaway, would be great to have it with Hostfully as soon as possible.

  • Keith commented  ·   ·  Report

    Doesn't this work already.. if you use variables for the check in time, and you update the check in time on the reservation, then the new check in time will appear in the message when it's sent out.

    I believe the schedule just triggers applying the template at the time the message is sen't. it doesn't pre-generate whole message.

    So I think that *may* solve your problem? or do I misunderstand the issue?

  • Philipp Eierund commented  ·   ·  Report

    Couldn’t agree more. The way Airbnb does this is perfect. If I notice that a guest called “Benjamin” signs off his messages with “Ben”, for example, I go in and change all the names to “Ben” for all upcoming messages. I also often add personal touches.

  • Deana Steele commented  ·   ·  Report

    I agree. We often have to personalize these scheduled messages so the guest isn't confused when receiving a canned message.