Modification of scheduled messages
On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.
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shared this idea
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SL commented
Agreed. Would also be nice to have the option to “send now”. Sometimes we wait until our cleaners are done to send the instructions, which happens before check-in time
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Your Vacay House commented
We are constantly changing the times that messages go out for early/ late check-ins. I had the ability to make these changes in Hostaway, would be great to have it with Hostfully as soon as possible.
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Keith
commented
Doesn't this work already.. if you use variables for the check in time, and you update the check in time on the reservation, then the new check in time will appear in the message when it's sent out.
I believe the schedule just triggers applaying the template at the time the message is sen't. it doesn't makea whole message.
So I think that *may* solve your problem? or do I misunderstand the issue?
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Philipp Eierund commented
Couldn’t agree more. The way Airbnb does this is perfect. If I notice that a guest called “Benjamin” signs off his messages with “Ben”, for example, I go in and change all the names to “Ben” for all upcoming messages. I also often add personal touches.
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Deana Steele
commented
I agree. We often have to personalize these scheduled messages so the guest isn't confused when receiving a canned message.