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Property Management Platform - Web

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97 results found

  1. Have a status drop down choice added in the Pipeline to filter guest with payments due and guests that have not submitted their Pre-Arrival Form

    24 votes

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  2. would be nice if the team could develop a routing to generate a pdf receipt for guest

    17 votes

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  3. When I create quotes, I don´t see if a discount is applied (for example 10% off when a reservation is for more than 7 days).

    On the final price it is applied, but it is not a line item on the quote.

    10 votes

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  4. The customer suggested that the secondary email in a lead form should also receive the same communications as the primary.

    I've also had suggestions that emails from the Pre-arrival form should also receive the same emails as a primary guest.

    10 votes

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  5. The rate multiplier is showing as a line item on lead details.
    I want to have the option to hide it.
    * Feedback: when adding a new "feature" maybe you should give the users options if they WANT to even use this feature instead of just implementing it with no choice.

    8 votes

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  6. Rebook option should be applicable for all lead statuses and all channels. Currently it's only available for archived direct bookings.

    8 votes

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  7. Use the "Add tag" feature to add tags that can then be used to filter the Pipeline. I.e. "Return Guest"

    8 votes

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  8. Please add option where you can set a time for leads to automatically close. This way quotes/leads are not left active forever. We do a lot of direct quotes/leads and it is not always possible to go and manually close each lead/quote and it's time consuming. Thank you.

    7 votes

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  9. Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.

    7 votes

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  10. I have guests sign a rental agreement through my private DocuSign account. I would like to be able to upload this into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.

    7 votes

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  11. Currently Hostfully aggregates a database of all guests, however the UX of this feature leaves a lot to be desired.

    Not only is the guest list hard to find, (you have to navigate to the pipeline then click “See all customers”), but guests are sorted alphabetically by first name (last would make more sense) and within the letter categories, the individual names seem to be in no discernible order.

    This could be a very valuable tool for rebooking guests, and looking up reservations especially if combined with the auto-saving notes from the guests booking and the ability to access reservations…

    6 votes

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  12. When we managed around hundred properties and lots of
    reservations, we have seen that is easier to search a reservation by the
    name of the external id of the reservation.

    I found that we can search a reservation by the name of the guest in the
    pipeline. However, if he has some reservations or have the same name, is quite hard to figure it out. However, when I included the reservation number, any result showed up.

    • Nest Host
    6 votes

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  13. With 44 listings and 300-500 checkins per month, the Pipeline is nearly useless for managing bookings. It loads very slowly, and after about 50 bookings, glitched and runs off the end of the screen (see image).

    There are many settings (i.e canceling a reservation, marking a reservation a paid, and adding a manual payment) that are only accessible via the Pipeline.

    Without the ability to select a range of dates to display, it is nearly impossible to access these settings for reservations more than a week out from check-in.

    This feature is critical to Hostfully's long term viability as a…

    5 votes

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  14. At the moment, it's not possible to manually override the agreement/manually mark that guests have signed the rental agreement. 90% of our reservations imported already signed a rental agreement and we do not want guests to have to resign it. The guests will not send access information if they have not signed it.

    Having ability to mark Rental Agreement as Signed manually would be very helpful, especially when onboarding customers.

    4 votes

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  15. bring the real information, not the total order amount. If the guest already paid something to be discount. I wish it could be automatic. Show a real statement, without have to include an extra line. What I understand is that, each time I need to send a statement to a Guest, I should include an extra line.

    3 votes

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  16. Be able to modify individual nightly rates and not just the total night rent on a lead.

    3 votes

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  17. Hi team,

    At the moment, on Order details page, it shows the detailed breakdown of each tax, and tax on a tax is on a separate line.

    It's your current design and it's not possible to change on UI for now.

    However, we'd like to show tax on a tax on the same line with tax it self, basically, the total of each tax, instead of having 2 lines for 1 tax.

    it's more the details for customer invoicing that we are interested in.

    3 votes

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  18. 3 votes

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  19. I can edit the Taxes field, but I can't edit the "Cleaning fee taxes" field. It would be useful to have cleaning fee taxes editable for custom quote too, like taxes field

    3 votes

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  20. Airbnb inquiries remain in the pipeline and can not be deleted. I would like the ability to delete them as they clutter the inbox. It skews agency stats/metrics

    3 votes

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