2109 results found
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Add granular update details to UPDATED_PROPERTY webhook payload
Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.
I would like the payload to include more granular details about the type of update, for example:
Pricing update
Photo update
Amenities update
General property details update
Pricing rule update, etc.
This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven…
5 votes -
Add a channel-specific custom text field for cancellation policy explanations
Currently, cancellation policy notes must be added in shared fields like descriptions or rental conditions. It would be very helpful to have a dedicated field where users can add explanatory cancellation policy text for specific channels only, especially Vrbo, without affecting content shown on Airbnb, direct booking site, or other channels.
3 votes -
client information
We have many returning guests or extending stays. Every time we have to fill all the guest data again manually.
At the previous PMS systems we were use to just choose from the client database and it filled in all data that we had already inserted when the guest came 1st time.The system offered the list of most current guests with the starting letters that we had inserted or choice to search in guest database
5 votes -
Order and edit fields on pre-arrival form
Add the ability to order the fields in the form and edit the xisting ones.
9 votes -
Delayed trigger: automatic message only if there was no manual response
The option to send an automated message after a configurable time (e.g., 30–60 minutes) only if the host hasn't responded manually. This would help maintain optimal response times on platforms like Airbnb and avoid unnecessary automated responses.
7 votes -
Be able to create a trigger only when a service is purchased by a guest
i just need to know when a service is purchased separate from a booking - the jobs trigger will make a job on every confirmed booking and make a job for my selected service
4 votes -
Remove the location from the property search bar on the direct booking site
Remove the location field from the property search bar on the direct booking site. If all properties are in the same city, or there is only one property, it would be convenient to remove that field.
2 votes -
Extend Hold for Direct Booking Reservation by Custom Options
I would love to be able to choose for how long I extend an individual reservation hold. Instead of the flat agency setting (currently set to 24hrs), it would be good to have a a few custom buttons to extend for 1hr, 12 hrs, 24 hrs (and ability to customise each preset)
2 votes -
Support transaction-based webhooks
If Hostfully could consider a balance update as something to trigger the BOOKING_UPDATED webhook.
2 votes -
A Hostfully App for owners
An app for the owners to login and see their portal. Also a much more in depth portal, showing reviews, any issues that come up at the property, analytics, etc
72 votes -
Ability to use job variables for SMS templates
It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
[$JOBSTARTTIME$]
[$JOBENDTIME$]4 votes -
Display Taxes Separately from Fees During Direct Booking Checkout Flow
Currently, taxes added to a property are displayed as fees during the Direct Booking Site checkout flow.
Taxes should appear under a dedicated “Taxes” section/label instead of being grouped together with fees. This would provide clearer pricing transparency for guests and help differentiate mandatory government taxes from property-specific fees.
2 votes -
Option to remove “Avg / night” green price bubble from website/map view
PM would like to request the ability to remove or hide the green “Avg / night” price bubble that appears on the website map/listing view.
Currently, this element is system-generated and there is no option in settings to disable it. In some cases, it affects the visual presentation of the listings and we would like more flexibility to control whether this pricing badge is shown or hidden.
2 votes -
Support importing Booking.com automatic guest messages into Hostfully Inbox
Enable synchronization of Booking.com automatic messages into the Hostfully Inbox, similar to how standard guest messages are handled.
2 votes -
Make calendar filters persist across sections of the app
Keep the applied filters (location, property tags, property type, etc.) active when moving between calendar views or when opening a property-specific calendar. This would allow sales agents to seamlessly explore filtered options without having to reapply filters each time.
6 votes -
Improve guest receipts
Right now, the only option to send our guest's receipts is to create a template with the [$ORDER_STATEMENT$] variable but it doesn't populate crucial information like dates, guest's name, property name, transaction number, etc.
Would be nice to see an improvement here.
2 votes -
Update Pre-Arrival Form Checkbox Logic
Currently, when the checkbox is checked in the Pre-arrival form builder, the label changes to “Required,” and when it is unchecked, it changes to “Optional,” which makes it seem like checking the box keeps the field optional. Improving the clarity of this interaction would reduce confusion.
3 votes -
Separate Damage Deposit and Rent Charges
I want 2 charges 1 for damage deposit, 1 for the rental amount not 1 charge total
2 votes -
Delay sending complex condition
I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.
Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.
To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:
When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.
Their final…
7 votes -
Returning guest for direct booking
Have information for a returning guest save on hostfully (their name, email and phone number) for direct bookings.
We have many returning guests and every time we need to add a new reservation made through whatsapp or call, we need to have their email typed again and their name and phone number.
A dropdown list should be fine when adding a direct booking.2 votes
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