2274 results found
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[Quickbook] Having an Option to add the receipt for the Partially paid reservations (like an initial deposit)
- Current behavior: That’s expected behavior with our QuickBooks Online integration: a Sales Receipt is created for a reservation only once the reservation is paid in full. Context: Partially paid reservations (like an initial deposit) won’t push to QuickBooks until the final payment is made, so you can be months between the deposit and the receipt showing up.
So the “issue” is that QuickBooks won’t reflect the deposit timing for reconciliation, even though Stripe deposits the money to your bank as payments happen.
=> [Quickbook] Having an Option to add the receipt for the Partially paid reservations (like an initial deposit) …3 votes -
Display Airbnb Special Offers in the Leads price breakdown
To have the special offer fee to be broken out in a separate line item on Hostfully's leads. It needs to show up in each individual reservation and on the reports.
3 votes -
Ability to not include automated messages in the inbox.
There should be an option to exclude automated messages showing in the inbox as I struggle to keep on top of the messages that need answers to them, these don't as they are automated. You don't need to keep on top of them as they are automated to go - you do however need to answer guest messages.
2 votes -
Remove Hostfully Direct Booking Site links from Payment Links
When I send a payment link to a guest, the page currently includes links that navigate to the Hostfully Direct Booking Site. I'm using CraftedStays for my website, so I don't want guests to be redirected to the Hostfully Direct Booking Site from the payment page.
4 votes -
Make phone number field required in booking widget
There should be an option to make the phone number field required in the booking widget
5 votes -
Offer a choice of Booking.com payment models during the initial registration process.
Hostfully does not currently offer a choice of Booking.com payment models during the initial registration process. When a property is pushed directly from Hostfully, Booking.com appears to create it using the hybrid payment model by default.
Under this model, although the property is enrolled in Booking.com Payments, Booking.com pays PM the full guest payment and then invoices the PM separately for their commission.
This has accounting and VAT implications. Because the full guest payment passes through our business, we effectively receive 100% of the booking revenue before paying Booking.com's commission back. This means we're accounting for VAT on the full…
2 votes -
Send low battery email to multiple emails
Be able to send low battery alerts to multiple emails adreesses.
2 votes -
Ability to automatically sort templates & triggers in alphabetical order
Ability to automatically sort templates & triggers in alphabetical order
4 votes -
Associates Service providers - to have access to the calendar and be assigned to properties like associates.
Regarding associates - my cleaning team are all set as associates, as they need a full view of the calendar. Ideally they also need access to the service provider portal so they can mark jobs as done. It is my understanding it is either or - correct? It does not make sense for them to have to accounts and logins. Can you add this a a suggestion? We either need associates to have the option to view jobs created and mark them as complete OR service providers to have access to the calendar and be assigned to properties like associates.
…
2 votes -
Both SMS and Email enabled to MFA
Be able to select SMS and Email for multi fsvtor authentication simltaneously.
For an extra layer of security.
3 votes -
Option to filter unread GUESTS communications ONLY not unread messages.
Option to filter unread guests communications not just unread messages.
Guests communications get lost after automated messages are sent, as those are viewed as unread messaged in the unified mailbox.
I miss to many guest messages because of my automations and its frustrating.
2 votes -
Support Linking One Airbnb Account to Multiple Hostfully Agencies/Accounts
Use Case:
I have one Airbnb account connected to two Hostfully accounts to manage separate listings across agencies. However, this triggers a message import error: Found more than one entity of type 'AirbnbUser' that matched the criteria 'airbnbUserID = ? AND agencyID is not null'. I want the ability to connect a single Airbnb account to multiple Hostfully accounts without causing message import failures.Problem Statement:
Currently, connecting the same Airbnb User ID to more than one Hostfully account/agency causes internal database constraint conflicts. This results in message import failures and messaging sync breaks across the connected accounts.Requested behavior:
…
2 votes -
If putting in a Price Rule (like a weekly discounts) it would be nice to be able to limit this discount to specific months or date ranges.
If putting in a Price Rule (like a weekly discounts) it would be nice to be able to limit this discount to specific months or date ranges. Or have the Promo Codes apply to Airbnb, vrbo, etc. and not just to the Hostfully direct bookings.
5 votes -
Reviews exports
the number of usecases are infinite. If i can export all of our reviews on all of our properties, all in one csv file, i can feed that to AI, and use that to find opportunities to improve our property, find out what we're doing right, what we're doing wrong, use this to help craft new property titles that highlight our strengths and what people like most about our properties, it can even be used to create custom url links in airbnb. the usefulness for being able to export this is without limit. having to copy and paste each one…
2 votes -
Multi factor authenticator message
would it be possible to change the otp code expiration to be atleast 3 or 4 minutes. 2 minutes is way too short
in case of slow internet or the email system is slow, I sometimes get the email and the code expires
2 votes -
AI Guest Response Generator That Learns Your Voice
I recently switched to Hostfully from another PMS, and one feature I really miss from that platform is an AI response generator. It learns your tone, personality, and communication style over time, so suggested replies actually sound like you—not like generic AI-generated guest messages.
Having AI-generated response suggestions directly within the inbox would be a huge time-saver, especially for hosts and property managers handling lots of guest communication. Ideally, it would learn from your previous messages, guidebook, and other unique documents, so the suggestions become increasingly personalized to your voice.
Would love to see Hostfully add something like this!
2 votes -
Ability to set different cancellation policies during different times of the year.
It would be nice if there was an option to set a different cancellation policy during peak season (Strict) and a less strict one during off peak season and also ability to set the policy based on lead time
36 votes -
Own number for SMS and Whatsapp
The option for PM's to be able to use their own number for Whatsapp and SMS in the unified inbox and automated messages, either through having their own Twilio account or another way.
27 votes -
3 votes
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Airbnb Payout and Transaction Information
Provide Airbnb payout and transaction information in Hostfully to help customers reconcile Airbnb reservations and payouts with their accounting systems.
- Current situation
Hostfully currently does not capture or expose Airbnb payout-level information such as:
- Payout/settlement ID
- Payout date
- Which reservations or transactions are grouped into each payout
- Transaction-level financial information associated with a payout
Without this information, customers may need to use third-party tools or middleware to retrieve and organize Airbnb payout data for accounting and reconciliation.
- Requested functionality
Add support for Airbnb payout and transaction information in Hostfully, including the ability to identify:
- The payout/settlement associated with a transaction…
2 votes
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