2295 results found
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allow not to screen known people
Have the availability to decide not to screen known guests who already stayed with the PM in the past, or to avoid doing screening for family or close friends
4 votes -
Re direct guest to add services after booking process
As we send welcome emails and templates to upcoming guests, we remind them that we provide add-on services as a luxury feature. They can add in an early check in, late check out or decide to bring their fur baby with them for a pet fee. If they want to skip lugging their baby gear with them on the trip, they can add on to reserve ours for their use. They can also add on a celebration package for special occasions or a s'mores bundle to enjoy, along with several other options. We send reminders to our guests before their…
2 votes -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
47 votes -
10 votes
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SafeGuest - have the trigger condition verification completed for Safeguest
Currently we don't the trigger for SafeGuest verification completed. I want to have one so when guest completed the verification step on SafeGuest side, it can send the check-in instruction to guest.
3 votes -
Calculate tax variation on updated booking
On an updated reservation, need the added nights to show not just the total but how much the additonal taxes would be instead of it being one total amount. we have to file taxes quarterly and need to make sure i am reporting these things correctly
2 votes -
Cookie Consent Banner and Google Analytics Consent Management
Current situation
The Direct Booking Site currently does not provide a built-in way to:
Display a cookie consent banner to website visitors.
Prevent Google Analytics from tracking visitors until they have provided consent.
Requested improvement
Add cookie consent functionality to the Direct Booking Site that allows agencies to:
- Display a cookie consent banner when visitors first access the site.
- Obtain and store the visitor’s consent.
- Prevent Google Analytics and other non-essential tracking scripts from running before consent is provided.
2 votes -
[Quickbook] Having an Option to add the receipt for the Partially paid reservations (like an initial deposit)
- Current behavior: That’s expected behavior with our QuickBooks Online integration: a Sales Receipt is created for a reservation only once the reservation is paid in full. Context: Partially paid reservations (like an initial deposit) won’t push to QuickBooks until the final payment is made, so you can be months between the deposit and the receipt showing up.
So the “issue” is that QuickBooks won’t reflect the deposit timing for reconciliation, even though Stripe deposits the money to your bank as payments happen.
=> [Quickbook] Having an Option to add the receipt for the Partially paid reservations (like an initial deposit) …3 votes -
Display Airbnb Special Offers in the Leads price breakdown
To have the special offer fee to be broken out in a separate line item on Hostfully's leads. It needs to show up in each individual reservation and on the reports.
3 votes -
Ability to not include automated messages in the inbox.
There should be an option to exclude automated messages showing in the inbox as I struggle to keep on top of the messages that need answers to them, these don't as they are automated. You don't need to keep on top of them as they are automated to go - you do however need to answer guest messages.
2 votes -
Remove Hostfully Direct Booking Site links from Payment Links
When I send a payment link to a guest, the page currently includes links that navigate to the Hostfully Direct Booking Site. I'm using CraftedStays for my website, so I don't want guests to be redirected to the Hostfully Direct Booking Site from the payment page.
4 votes -
Add a per-unit calendar/availability endpoint for Multi-Unit properties
For Multi-Unit properties, we currently have a calendar endpoint at the Unit Type level, but there is no supported API endpoint to retrieve the calendar or availability for an individual unit.
This makes it difficult for API partners to accurately determine which specific units are available for a given date range. Partners currently need to retrieve the Unit Type's units and leads, then reconstruct the availability themselves using the unitUid associated with leads.
Requested enhancement
Provide a supported API endpoint such as:
GET /api/v3.3/property-calendar/{unitUid}
or another dedicated per-unit availability endpoint that returns the calendar for a specific unit.
The response…
2 votes -
Reduce size of Flash messages in the app
Sometimes Flash iA is asking for reviews and blocking the normal workflow of the app. This can be frustrating.
Would be great to reduce the size of the notification.
2 votes -
Add name of Hostfully user who sent the message to messages in inbox
Customers with large teams of agents would find it useful to be able to know which Hostfully user/team member sent or replied to a specific message in the inbox, for visibility of who dealt with a certain query for follow ups internally. If this could be displayed in the current area underneath the message that would be great , image shared for clarity , current format just shows the agency name , an additional user name would go alongside this in our suggestion.
2 votes -
Offer a choice of Booking.com payment models during the initial registration process.
Hostfully does not currently offer a choice of Booking.com payment models during the initial registration process. When a property is pushed directly from Hostfully, Booking.com appears to create it using the hybrid payment model by default.
Under this model, although the property is enrolled in Booking.com Payments, Booking.com pays PM the full guest payment and then invoices the PM separately for their commission.
This has accounting and VAT implications. Because the full guest payment passes through our business, we effectively receive 100% of the booking revenue before paying Booking.com's commission back. This means we're accounting for VAT on the full…
2 votes -
Expose Saved Enhanced Reports through the API
Property Manager is required to manually run and export reports even when the rest of their workflow is already automated through the API. This creates unnecessary manual work and prevents end-to-end automation.
Desired capabilities:
- List saved reports and their IDs/names/columns
- Run a saved report with a specified date range
- Return the results as JSON or CSV
- Include report metadata such as date range, date basis, and generation timestamp
- Optionally provide the PDF version for accounting/audit documentation2 votes -
remove EMAIL and NAME as mandatory fields from the Booking Widget
I do not need people to enter their email or name to see the prices for the nights they select. I just want them to move through the funnel. For some reason, you don't have the option for them to add their name later in the booking process once they move over to book.hostfully.com, so I know why you are trying to capture that in the initial widget, but it limits flexibiltiy.
2 votes -
Ability to retry checking the guest with the Invalid Email Flag on the Guest's Screen and Protect.
Currently, Screen and Protect cannot re-verify guests with invalid email addresses, even after the booking information has been corrected.
It would be beneficial to have the option to retry verifying guests flagged with an invalid email on the Guest's Screen and Protect.
3 votes -
Ability to automatically sort templates & triggers in alphabetical order
Ability to automatically sort templates & triggers in alphabetical order
4 votes -
Associates Service providers - to have access to the calendar and be assigned to properties like associates.
Regarding associates - my cleaning team are all set as associates, as they need a full view of the calendar. Ideally they also need access to the service provider portal so they can mark jobs as done. It is my understanding it is either or - correct? It does not make sense for them to have to accounts and logins. Can you add this a a suggestion? We either need associates to have the option to view jobs created and mark them as complete OR service providers to have access to the calendar and be assigned to properties like associates.
…
2 votes
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