2286 results found
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Support Open Inventory/ itinerary for Booking.com reservations
I have regularly situations that guests are delaying their check-in or leaving earlier. In any of this cases accommodation is not carrying costs of their choices. We do not provide refunds, payments adjustments for the change of plans of our guests or flyight delays. This shall be covered by their travel insurances.
We just want to have our data in calendar correctly so our team is not confused which day to expect the guest or to do check-out procedure. We also can use accommodation those days if there is interest. For that we need to open inventory (terminology from Booking.com…
1 vote -
2 votes
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UI Improvement: Stay Details: Reason for trip
The pre-arrival form allows for more text than what is shown in the Stay Details section. Unlike the Extra Notes section, there is not the handle in the corner so that you can pull to expand and reveal all the text. Instead, I have to go back to my email and search for the copy of the complete form that was emailed to us. It would be a very simple fix to add this expander!
1 vote -
Ability to set a different default address when creating a lead
Currently, when a PM creates a lead manually, the client information always defaults to California as the address. This cannot be changed, and PMs need to update it manually each time.
It would be helpful to allow agencies to customize the default address (country, state, or leave blank) when creating a new lead. This would save time and reduce errors, especially for agencies operating outside of California.
3 votes -
2 votes
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Conditional Formulas Based on Pet Fee in Reservations
I would like to set up conditional formulas that apply only to reservations where a pet fee is included.
1 vote -
Add beds to different room types
The possibility of adding beds to the rooms that are not bedrooms or living rooms. That way, when you choose to set an Office room type, you can add a Sofa bed, for example.
4 votes -
adding a link so you can upload an image in the booking report
we send these images in the statement as evidence of each reservation to the owners
The idea was that from Hostfully, it would be possible to include the image next to each row of the reservation so that the owner could consult it.
4 votes -
mid
We really need the ability to toggle triggers for longer length stays. When we book for longer then 30days and up to say 6 months we are sending STR messages to guests
2 votes -
Guest state variable
be able to add the variable to bring under the booking report the information from the guest (state/province/address) from which country they are booking
Nowadays guest info don't bring this data
3 votes -
Add Promo Code field to Lead Details when creating a new lead from the calendar
Members of our team assisting renters with booking reservations need the ability to add Promo Codes when creating leads from the calendar - so they can offer company-approved discounts without needing admin access to pricing software. We see this as a critical feature, please upvote!
4 votes -
Be able to reset the pre-arrival form from the UI
WE NEED TO BE ABLE TO RESET OUR OWN PRE-ARRIVAL- we need more control!!
4 votes -
Automatic service provider notifications when guests extend their stay so they know the service date changed.
Automatic service provider notifications when guests extend their stay, so they know the service date has changed.
5 votes -
Template Variable for Net Security Deposit
introduce a template variable that exposes the security deposit amount minus processing fees, so hosts can communicate accurate refund amounts to guests
1 vote -
Add a condition or event to the triggers for Lead Note
Some integrations add notes in the lead modal. This information can be useful to operations. Could we please have a trigger event for Lead Note, so when a note is added to the lead modal, it could trigger a message with the Lead Note variable so the PM can see the note message WHEN the note is added?
2 votes -
2 votes
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Support billing in currencies other than USD (e.g., AUD)
Currently, Hostfully billing is only available in USD. For customers operating outside the United States, particularly in markets like Australia, this creates additional challenges such as currency conversion fees, fluctuating exchange rates, and more complex accounting.
It would be incredibly valuable for Hostfully to support billing in additional currencies, starting with AUD, with the ability to expand to other commonly used currencies (EUR, GBP, CAD, etc.). This would significantly improve the experience for international customers, simplify accounting and reconciliation, and better support Hostfully’s growing global user base.
Use Case:
• Australian property managers prefer billing in AUD to align with…1 vote -
Analytics for Message Response Time
We’d love to see a feature that provides insight into message response times within Hostfully. Specifically, we’re aiming to respond to 100% of guest messages within 5 minutes, and it would be incredibly helpful to track and measure this performance over time.
Ideal functionality would include:
• Average response time per message
• Percentage of messages responded to within a user-defined time frame (e.g., 5 minutes)
• Filterable data (by property, team member, time range, etc.)
• Visual reporting or exportable data for tracking trendsThis would not only help our team hit internal communication goals but also assist in…
6 votes -
Rental agreement enhancement
Have the ability to add initialing, attachments, and more than one signature to the rental agreement.
28 votes -
Adding Owner Adjustment to Financial report
At the moment, the Owner field for the Financial report does not include Owner Adjustment. PM would like to add this variable for their reports.
3 votes
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