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Property Management Platform - Web

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  1. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    65 votes

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    planned  ·  10 comments  ·  Inbox  ·  Admin →
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  2. If we had a bot in guidebooks or messaging we could have instant answers to:
    Can I check in early?
    Can I check out late?
    Do you provide coffee?
    etc.

    29 votes

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    planned  ·  1 comment  ·  Inbox  ·  Admin →
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  3. Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.

    Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.

    We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…

    29 votes

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  4. Have the option to mark as unread the messages int he inbox.

    24 votes

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  5. As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.

    18 votes

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  6. Airbnb does automatic translation but I was just trying to do as much of my messaging and tasks through Hostfully as I can instead of having to go back and forth! I’ve been just responding through Airbnb so it would automatically translate what I’m texting instead of having to go through Google translate

    17 votes

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  7. In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.

    14 votes

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  8. I would like to have the ability to receive attachments from guests through the inbox.

    13 votes

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  9. With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)

    12 votes

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  10. At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

    I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

    11 votes

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  11. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    10 votes

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  12. We'd love to archive a message on inbox. For now, it's not possible.

    10 votes

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  13. At the moment, it's not possible to download the conversation on Inbox.

    We'd love to have this option to download conversation and resertvation details incase of dispute, this would be very helpful specially for direct booknig since we use hostfully as our messaging platform for direct booking

    6 votes

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  14. Because some property managers are not the OWNERS of the listing, it is misleading when we are working on managing and respond to guests but it’s the owner name that shows up and not the person managing or handling the account.

    Every message we send without Hostfully shows the owners name as though the message is coming from them - but it is NOT.
    The owners have asked why we aren’t getting the credit or using our name when responding to my guests and I told them your program doesn’t have that option.

    6 votes

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  15. As a VRM I would like to search for threads between the agency and the owner so that I can respond to the thread.

    Right now, I can’t find the Inbox thread with my owners in PMP, even though the thread is visible from the owner portal.

    6 votes

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  16. Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.

    6 votes

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  17. Even though you can use custom data fields in the email body, it appears that you cannot use them i the subject line. This seems like an oversight.

    6 votes

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  18. Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"

    It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"

    It will make it easier to track agent responses in the booking thread

    6 votes

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  19. colour coding would instantly identify which channel the message comes from

    6 votes

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  20. PMs would like the ability to access to the inbox/message history between them and the guest directly from the reservation.

    5 votes

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