2274 results found
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Verify guest PIN is actually active on the lock, and flag conflicts with existing codes
Our guest was locked out on check-in day because their Hostfully Devices PIN never became active on our Schlage Encode lock, even though the booking log said "Lock vendor confirmed SET PIN ... door code was added."
Cause: Hostfully generated the PIN from the last 4 digits of the guest's phone number, and those same 4 digits were already on the lock as our pest control contractor's code. The lock rejected the duplicate, but Hostfully still logged it as confirmed and sent the code to the guest. The daily re-checks only compare against the PMS ("already set in the PMS"),…
1 vote -
Viewing Scheduled Messages directly on the Scheduled Messages page
It would be very helpful to hover over (or click open a pop up box) to see the copy of the message that's scheduled rather than having to note the template name and revert to the Templates page to see the copy.
1 vote -
adjusting scheduled review dates
I'd like to be able to adjust the date/time of scheduled reviews (really, this is great for all scheduled messages). For instance, if I have reviews scheduled to go out 3 days after the stay but decide to go ahead and post the day after, I'd like to be able to choose to "send now" or simply get the option to update the date and time from that page.
1 vote -
Send low battery email to multiple emails
Be able to send low battery alerts to multiple emails adreesses.
2 votes -
System notification when a guest has signed the rental agreement
Have the system send a quick confirmation to the host when a customer has signed their rental agreement "Guest XYZ due to check in on ABC Date has signed the rental agreement".
1 vote -
Support Airbnb's 'visual description' accessibility field in photo library for blind and low-vision guests
Our listing is across from a major museum and school for people who are blind and low-vision, which means many of our guests likely need this accommodation. Because of this (and, just being polite/inclusive writing practices generally), it's very important that we have "visual descriptions" for photos, to describe in text exactly what a photo shows. Captions aren't the same because I'm not going to say "four stools," etc. in a caption.
Right now, the workaround is just partial syncing to Airbnb, but of course, that takes away most of the benefit of using Hostfully across multiple channels.
Please help…
1 vote -
Associates Service providers - to have access to the calendar and be assigned to properties like associates.
Regarding associates - my cleaning team are all set as associates, as they need a full view of the calendar. Ideally they also need access to the service provider portal so they can mark jobs as done. It is my understanding it is either or - correct? It does not make sense for them to have to accounts and logins. Can you add this a a suggestion? We either need associates to have the option to view jobs created and mark them as complete OR service providers to have access to the calendar and be assigned to properties like associates.
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2 votes -
Show accepted cleaning jobs with green dots in the host calendar
Right now, all jobs appear as blue dots in the Central Calendar, even after a cleaner accepts them. The only way to confirm acceptance is to open each job and check the status label (NEW vs SCHEDULED). This makes it difficult to quickly scan the calendar.
In the cleaner’s Service Hub calendar, accepted jobs already appear as green dots. It would be very helpful if the host calendar also showed green dots for accepted jobs so hosts can instantly see which tasks have been confirmed without opening each one individually.
1 vote -
1 vote
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Add the property floor map/ layout as a room type
In the set room section I want to have a property layout type.
1 vote -
Transaction report - add the property internal code
The transaction report doesn't allow any additional columns to be added, but it doesn't show the property the transaction is attached to. Add this as a column for filtering when downloaded - help to quick find transactions / reconcile accounts.
1 vote -
Pull in the emoji responses from Airbnb messages
In Airbnb, guests and hosts have the ability to do emoji responses. This is not a separate message, but an emoji response to a message. This can be really helpful for quick responses. Those emoji responses do not pull into Hostfully and this can cause us to miss when a guest replies.
Please have the ability to pull in those emoji responses into the Hostfully inbox.1 vote -
Individual Read/Unread Message Status for Team Members
Allow each team member to have their own read/unread status for guest messages. Currently, when one user opens a message, it is marked as read for everyone on the team. This makes it difficult for teams to identify new messages that still need attention.
Ideally, opening a message would only mark it as read for that specific user, so other team members can still see it as unread until they review it themselves.
1 vote -
Option to filter unread GUESTS communications ONLY not unread messages.
Option to filter unread guests communications not just unread messages.
Guests communications get lost after automated messages are sent, as those are viewed as unread messaged in the unified mailbox.
I miss to many guest messages because of my automations and its frustrating.
2 votes -
Support Linking One Airbnb Account to Multiple Hostfully Agencies/Accounts
Use Case:
I have one Airbnb account connected to two Hostfully accounts to manage separate listings across agencies. However, this triggers a message import error: Found more than one entity of type 'AirbnbUser' that matched the criteria 'airbnbUserID = ? AND agencyID is not null'. I want the ability to connect a single Airbnb account to multiple Hostfully accounts without causing message import failures.Problem Statement:
Currently, connecting the same Airbnb User ID to more than one Hostfully account/agency causes internal database constraint conflicts. This results in message import failures and messaging sync breaks across the connected accounts.Requested behavior:
…
2 votes -
Show Airbnb Total Host Payout in Pipeline
The total amount currently shown in the Pipeline includes guest fees and taxes. However, these amounts are not included in the Airbnb host payout, so the Pipeline total does not accurately reflect the amount the host will receive.
1 vote -
Option to Link Manual Jobs with Specific Bookings
1/ Use case:
Currently, when a manual job is created from the calendar, it is tied only to a specific date rather than a reservation. This limits dynamic updates and forces PMs to manually adjust job details whenever reservation information changes.2/ Feature request:
Allow PMs the option to link a manually created job directly to a specific reservation during/ after the job creation.
When creating a manual job, users will have two choices:
Option A — Independent Job: Job is tied solely to the selected date (current existing behavior).
Option B — Linked Job: Job is explicitly linked to…
1 vote -
Include “Toilet” as an Amenity
Include toilet in amenities
1 vote -
Reviews exports
the number of usecases are infinite. If i can export all of our reviews on all of our properties, all in one csv file, i can feed that to AI, and use that to find opportunities to improve our property, find out what we're doing right, what we're doing wrong, use this to help craft new property titles that highlight our strengths and what people like most about our properties, it can even be used to create custom url links in airbnb. the usefulness for being able to export this is without limit. having to copy and paste each one…
2 votes -
allow multiple IDs to be uploaded in pre-arrival form
allow multiple Ids to be uploaded to pre-arrival form, front and back of the ID is required in some jurisdictions, also if it multople guests reservation why do we allow only 1 upload?
1 vote
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