1668 results found
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Capture credit card when % at Reservation is set to '0'
To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.
21 votes -
Improve format of pre-arrival form rules
We would love the posibility for the rules to be separated so it is not such a run-on list.
3 votes -
Enhance Zapier Integration to Automate Guest Review Triggers for Good Reviews
Requesting an enhancement to Hostfully's Zapier integration to automate the process of triggering review requests via Airbnb review. Specifically, they want to automatically trigger a "Zap" when a guest leaves a 5-star review on Airbnb. Currently, they have to manually extract 5-star reviews from Hostfully reservations and upload the data to Nice Jobs (additional tool used by customer), which is time-consuming.
Key Issues:
Hostfully does not have a trigger for Airbnb reviews, particularly 5-star reviews.
Existing "notes" triggers in Hostfully's Zapier integration are unclear regarding which note fields are actionable.
Automation is desired, but a semi-automated workaround (adding a specific…2 votes -
Not show jobs in the Owner Portal
Have the option to not show the blue dot for jobs on the owner portal calendar
1 vote -
Ability to add new owner via API
That'd allow smooth workflow without going back to UI
4 votes -
Government ID formula
Be able to select the Government ID formula for financial reports, not just for logistic reports.
1 vote -
Provide details as to which images are incompatible for the error "Incompatible image size or low quality" in the Google Channel
The error "Incompatible image size or low quality" is unspecific. We would like to know which images are causing the error.
4 votes -
House rules per channel
Be able to set house rules per channel.
6 votes -
Edit customized fields
under the pre arrival form instead of deleting them one by one
2 votes -
See custom fields from pre-arrival form on the mobile app
It would be great to be able to see the info on the app. If I'm on-site at our property without my computer then I have no way to view that info, so it would be nice to be able to!
11 votesSwitching back to "planned" to include custom fields within the mobile app
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Make "Booking.com guest payment options" configurable in the PMP and add more payment types
I want to set up the guest payment options for listings on Booking.com. Booking.com requires me to change the "Guest payment options" on Booking.com to "only accept cash" for 60 days to be eligible for Payment by Booking.com - bank transfer option. Currently, everytime I change it, the field is overridden by Hostfully PMP and changed back to "accept credit cards" although I don't see any place to configure this in Hostfully system.
I want to have a button in the PMP to configure the guest payment options and this field should be pushed to Booking.com.
5 votes -
Add CST to times shown on Customer Success & Onboarding Office Hours
Please add the time zone for CST (Central Standard Time, USA) to the Customer Success & Onboarding Office Hours.
0 votes -
Automatically price updating to every upcoming month
The system MUST automatically update prices with the standard rate for every month that opens in the future. Since we have the ability to have open windows of 12 or more months this is not easy to have it on our minds especially when you are managing too many properties or is high season...this involves the risk to receive reservations in humiliatingly low price.
2 votes -
Guest credit feature
Give the possibility for providing booking credit to guests which can't stay at the original dates of their reservation because of specific occasions such as natural disasters
3 votes -
API for checking/updating property check-in instructions
As far as I can tell, there is no way to programmatically set/validate/update the property specific check-in instructions. We would love to automate this process.
2 votes -
Bulk edit rental conditions
Ability to bulk save or remove rental conditions for all or some specific properties would help save time when we have several properties and when rental conditions need adjusting.
2 votes -
Ability to block listing from bookings
Ability to block properties from receiving bookings but still have them active and appear on the calendar to see existing reservations.
3 votes -
Support Decimals for Service Providers Cost
Currently, it's not accurate. I need to be able to add the exact cost of cleaning for accuracy. My cleans cost 48.52 each and I can only add either £48 or £49
2 votes -
Rearrange direct booking line item order so taxes appear last
PM would like for the line items to be displayed as follows, with one line for taxes instead of cleaning fee taxes appearing separately:
Rent
Cleaning Fee
Admin Fee (etc.)
Tax
Security Deposit
TOTAL2 votes -
Trigger new messages
When we need to transfer a guest’s reservation to a new location, it would be much more efficient if all the relevant information for the new place was sent automatically. Right now, we have to manually find and send everything, which takes up a lot of time. It would be great if, when a reservation is moved—whether before or after it begins—it could be treated like a new or last-minute reservation, and the check-in info could be automatically sent to the guest.
1 vote
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