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Property Management Platform - Web

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  1. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.

    49 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  2. At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…

    36 votes

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    planned  ·  8 comments  ·  Payments  ·  Admin →
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  3. Add additional payment processors for those who cannot get a Stripe account. Properties are managed in Costa Rica.

    34 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  4. We should have the ability to Schedule. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.

    24 votes

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    3 comments  ·  Payments  ·  Admin →
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  5. Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…

    23 votes

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    planned  ·  3 comments  ·  Payments  ·  Admin →
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  6. To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.

    15 votes

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    1 comment  ·  Payments  ·  Admin →
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  7. Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.

    It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.

    12 votes

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    planned  ·  7 comments  ·  Payments  ·  Admin →
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  8. It would be important to have a way on the invoice where guests can see the room rate breakdown for each night as opposed to just the total.

    10 votes

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    2 comments  ·  Payments  ·  Admin →
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  9. It would be great to be able to send proper invoices with VAT to the guests directly from Hostfully.

    10 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  10. Add Stripe ACH payments as an option for payout

    10 votes

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    received  ·  3 comments  ·  Payments  ·  Admin →
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  11. Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book

    10 votes

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    3 comments  ·  Payments  ·  Admin →
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  12. It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.

    8 votes

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    2 comments  ·  Payments  ·  Admin →
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  13. I want to collect the security deposit 7 days before checkin days, there's only booking time or checkin time available at the moment.

    at booking it's too early and and at checkin too late... it is our experience

    7 votes

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    1 comment  ·  Payments  ·  Admin →
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  14. I'd like to be able to authorize a guest's card for (example) $500, but only capture the funds if there are damages. Otherwise, the credit card releases the hold.

    7 votes

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    0 comments  ·  Payments  ·  Admin →
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  15. We need a way to easily generate a summary list of customers with outstanding security deposits in our system.

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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  16. Hi team,

    At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.

    As a workaround, users should:
    1. Create manual payment link from Stripe > send to the guest
    2. Once the guest pays, Record a payment manually from Pipeline
    3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amount

    That seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.

    6 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  17. If under property settings 100% of the payment is not collected at the time of reservation (i.e. certain percentage will be due x days prior to checkin), then pipeline won't show the option to "send balance payment request" until the payment due date which is x days prior to checkin date. manager should be able to send the balance payment request ahead of the due date and not wait for the payment due date to send the payment request.

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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  18. The receipt should show the actual amount paid by the guest and not the order total. If a guest has a balance left or has not paid for the security deposit, it is inaccurate for their receipt to include this.

    5 votes

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    0 comments  ·  Payments  ·  Admin →
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  19. Having a list of sold upsells in a report

    5 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  20. For now, the system only has feature to refund SD automatically. We'd love a feature to issue refund for cancelled reservations automatically based on the cancellation policy set, like other channels Airbnb or Vrbo.

    5 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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