28 results found
Long term stays and recurring payments
At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just book the first month at the time of reservation, and then we manually place a hold on the property for however long the guest thinks they'll most likely stay. This manual process takes a lot of time and is very prone to error. We really need a way that guests can book for, say, 3 months, but only be required to pay for the first month at the time of booking. If Hostfully could then automatically charge the guest every month until the end of the reservation (at the same nightly rate the guest paid for the first month), that would save us SO much time and reduce our margin of error.
At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…24 votesplanned · 8 comments · Payments · Admin →
Ability to split payments for reservations
Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.23 votesreceived · AdminSteph (CTO, Hostfully) responded
Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:
- if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
- if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.
So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.
Scheduling security deposit payments and refunds and holds.
We should have the ability to Schedule Deposit payments, Refunds and credit card holds are an essential part of our practice. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.21 votes
Additional Payment Processors
Add additional payment processors for those who cannot get a Stripe account. Properties are managed in Costa Rica.13 votes
Collect Security Deposit from Airbnb guests
Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.
It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.9 votesplanned · 7 comments · Payments · Admin →
Add New Payment as a trigger for Zapier
It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.8 votes
Pipeline not showing option to send payment request email until payment due date
If under property settings 100% of the payment is not collected at the time of reservation (i.e. certain percentage will be due x days prior to checkin), then pipeline won't show the option to "send balance payment request" until the payment due date which is x days prior to checkin date. manager should be able to send the balance payment request ahead of the due date and not wait for the payment due date to send the payment request.5 votes
The ability to have Vacation Rent Payment on the property level in Hostfully
We would like to be able to choose Vacation Rent Payment as our payment processor so we can use different VRP accounts on the property level in Hostfully.
Our accounting systems and processes and PMS we are transitioning from allowed us to use our multiple Vacation Rent Payment accts.
As a PM, we would like to continue to offer this service to our owners for direct deposit into their accts.4 votes
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book4 votes
Ability to pay more than minimum at reservation
A guest should be able to pay more than the minimum payment required at registration4 votes
Include total $ amount collected in occupancy agreement
Allow users to include the $ amount collected to the rental agreement, as it is sometimes necessary during legal disputes, to show that amount.
Renaming the rental agreement to "occupancy agreement" would also be a more acurate name, since renter laws such as rent control don't apply to Short Term Rentals.4 votes
Remove word "Hostfully" in payment link after white-labelling
If the software is truly white labeled, you technically don't want the word "Hostfully" anywhere on pieces facing the customer.3 votes
Ability to issue invoices to guests directly in Hostfully
It would be great to be able to send proper invoices with VAT to the guests directly from Hostfully.3 votes
Show nightly rate breakdown on payment link
It would be important to have a way on the invoice where guests can see the room rate breakdown for each night as opposed to just the total.2 votes
Require Billing Zip Code, Address and Card Name in Payment Work Flow (Helps Prevent Fraud)
Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.
We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.2 votes
Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge. This scares some Guests off.
And make the timing of the PreAuthorization able to be set as to when this is taken.2 votesreceived · 0 comments · Payments · Admin →
display under the dates of the calendars the price of the night so that customers can make a good selection.
several rental sites display the price for each of the days in the calendar, much less of a surprise for the customer.2 votes
Put a modification of reservation duration
When adding nights to an existing stay, allow a time duration to allow them to pay or else the addition is cancelled.
Same as the HOLD duration.2 votes
When customers update billing information, it would be great if there is an amount that shows them how much they are going to be billed.2 votes
Ability to record real date for manually introduced transactions or ability to modify the date
it'd a crutial feature for us. To export the transactions to an accounting software, I need to be able to build enhanced report templates that contain a column with the real transaction date for all types of payment methods. The fact that we cannot specify the exact date of a payment that has arrived on our bank account by other means than credit card is really problematic.1 vote
- Don't see your idea?