2114 results found

1. Make it to where logistic reports include last name on reservation

   When I export a weekly report to cvs, it only includes the first name on the reservation even though the pipeline and calendar have the last name.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   received  ·  Michele responded

2. Ability for owners to accept/decline a booking managed via PMC
   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   received  ·  0 comments  ·  Owner Portal  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. "From price" on booking widget

   The pricing on the booking widget is now displayed the total of the nightly rate, including non-optional fees but it's said "per night" which is not correct, as cleaning fee is charged per reservation, not per night. There should be a note saying "all fees included"

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. show balance due on leads on calendar

   When hovering over a reservation on the calendar, show the balance due, instead of or in addition to the total amount.

   •  

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Calendar  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. allow not to screen known people

   Have the availability to decide not to screen known guests who already stayed with the PM in the past, or to avoid doing screening for family or close friends

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Screen and Protect  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Invoice for 1% additional fee charged by Hostfully per reservation

   I would need the invoices for the transaction fees Hostfully charges for all transactions processed through Stripe.
   Stripe provides the invoice for their commission, but I don’t have any document justifying the fees that Hostfully deducts from the payments I receive.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. Be able to select job start time and end time when setting up trigger for job creation

   When jobs are created automatically by trigger, start time and end time are defaulted to checkout time and 1 hour after checkout time. However, our job must be from 11:00 AM - 4:00 PM. So it would be helpful if we can select the start time and end time when setting trigger for job creation.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Property-Based Access Restriction for Custom Templates

   Currently, when a booking agent previews or selects custom templates, they can see all templates across the account, including templates belonging to properties they are not assigned to.

   This creates visibility and organizational issues, especially for teams managing multiple properties with different communication workflows. I want to have the ability to associate custom templates with specific properties. When a booking agent previews templates, they should only be able to see templates linked to properties they are assigned to.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Improve Booking.com Payment & Security Deposit Transparency for Merchant-of-Record PMs

   PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.

   Current pain points:

   PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
   Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
   Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
   This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.

   Suggested improvements:

   Add clearer wording/warnings in payment settings explaining what does vs does not apply to Booking.com reservations
   Better explain merchant-of-record workflows and payment timing expectations
   Improve visibility/disclosure of security deposit charges for Booking.com guests
   Reduce guest confusion and Stripe/payment disputes caused by unclear charge presentation.

   PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.

   Current pain points:

   PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
   Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
   Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
   This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.

   … more

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Channels  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Have the ability to customize the message when a guest selects a date on the direct booking site that is past the booking lead time.

    When a guest selects a start date that is past the booking lead time, it would be convenient to be able to customize a message, instead of saying: Booking lead time requirement is not met.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Direct Booking Site  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Annual Owner Adjustments

    Currently, Hostfully Owner Adjustments support one-time and recurring monthly adjustments, but there is no option to create recurring annual owner fees.

    Many property managers charge owners annual fees for services that are billed once per year rather than monthly. Today, these fees must be manually entered each year, creating additional administrative work and increasing the risk of missed charges.

    Use Case

    Property managers often charge annual fees such as:

    • Annual linen service fees
    • Annual licensing or permit administration fees
    • Annual technology fees
    • Annual membership or association fees
    • Annual maintenance program fees
    • Annual inspection fees

    In many cases, these fees vary by owner based on the services they elect to receive.

    Proposed Solution

    Add a recurring “Annual” frequency option to Owner Adjustments alongside the existing adjustment frequencies.

    When creating an Owner Adjustment, users could select:

    • One-Time
    • Monthly
    • Annual

    The annual adjustment would automatically apply once every 12 months on a configurable date.

    Benefits

    • Eliminates manual annual fee entry
    • Reduces billing errors and missed charges
    • Supports more flexible management company business models
    • Improves owner accounting automation
    • Saves time for property managers managing large owner portfolios

    Example

    Owner A:

    • 25% management commission
    • $15/month Minut monitoring fee
    • $250 annual linen service fee

    Owner B:

    • 20% management commission
    • $99 annual technology fee

    With annual recurring adjustments, these charges would automatically appear on owner statements and reports without requiring manual intervention each year.

    Currently, Hostfully Owner Adjustments support one-time and recurring monthly adjustments, but there is no option to create recurring annual owner fees.

    Many property managers charge owners annual fees for services that are billed once per year rather than monthly. Today, these fees must be manually entered each year, creating additional administrative work and increasing the risk of missed charges.

    Use Case

    Property managers often charge annual fees such as:

    • Annual linen service fees
    • Annual licensing or permit administration fees
    • Annual technology fees
    • Annual membership or association fees
    • Annual maintenance program fees
    • Annual inspection fees

    In many cases, these fees vary… more

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Reports and Analytics  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Able to add multiple Stripe accounts for a property

    Able to add multiple Stripe accounts for a property

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Integrations  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Able to customize the Airbnb Non-Refundable Rate

    Currently, this rate is applied for all bookings, but I would like it to be off for the last-minute bookings.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Channels  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Integration with Peach Payment from South Africa

    I wanted to emphasize how important it is for South African clients to have access to a payment integration that supports instant bookings. Unfortunately, Stripe and PayPal are not viable options in South Africa, which means the only way for us to currently accept direct booking payments through Hostfully is via the ChargeAutomation integration. The downside of this setup is that we are unable to offer instant bookings, which inevitably creates booking drop-off and bounce rates.

    We recently migrated from RoomRaccoon, a Dutch company that integrates directly with Peach Payments. This allowed us to offer a seamless guest experience with instant bookings and a fully integrated payment journey within the booking engine itself — something that builds trust and improves conversion significantly.

    At the moment, the Hostfully payment journey creates several challenges for guests:

    Guests see a “Request to Book” button instead of a “Book Now” button, which creates hesitation and encourages them to book elsewhere, such as Airbnb.

    After submitting a booking request, guests are redirected out of the booking flow and sent a separate email containing a payment link from ChargeAutomation. In today’s environment, many guests are understandably cautious about making payments through emailed links, which can feel untrustworthy or disconnected from the booking process.

    Once payment is made, bookings are not automatically confirmed. We are required to manually mark the payment as received inside Hostfully before confirmation emails and automated guest communication are triggered. This creates unnecessary delays and uncertainty for guests, particularly outside office hours. For example, if a guest books on a Saturday evening, they may not receive confirmation until Monday morning if the reservations team is unavailable on Sunday.

    I also believe there is a real gap in the South African market for reliable PMS platforms that truly specialise in short-term rentals. Many operators are actively looking for alternatives that combine strong automation with a seamless guest experience. I genuinely believe Hostfully would benefit hugely from a direct integration with Peach Payments, as it would make the platform significantly more attractive and accessible for South African property managers considering a move to Hostfully.

    As you can see, having a direct integration with a South African payment gateway would make a significant difference to both conversion rates and the overall guest experience — not only for us, but likely for many of your South African customers as well.

    Thank you for your time, and I sincerely hope there may be an opportunity to address this in the near future.

    I wanted to emphasize how important it is for South African clients to have access to a payment integration that supports instant bookings. Unfortunately, Stripe and PayPal are not viable options in South Africa, which means the only way for us to currently accept direct booking payments through Hostfully is via the ChargeAutomation integration. The downside of this setup is that we are unable to offer instant bookings, which inevitably creates booking drop-off and bounce rates.

    We recently migrated from RoomRaccoon, a Dutch company that integrates directly with Peach Payments. This allowed us to offer a seamless guest experience with… more

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Payments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Faster iCal Sync Times

    I would like more frequent or near real-time iCal syncing, if possible, to improve calendar reliability and booking accuracy.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Calendar  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Date selector on search widget

    The daysBetweenDates on the search widget is defaulted to 7 days so when I select Aug 1 for the check-in date, the check-out date is automatically Aug 8. However, guests should be able to select any checkout date after the check-in date so this is confusing.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Widgets and Forms  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Feature Request: Sync Check-in Instructions to Airbnb

    I would like the check-in instructions configured in the Main Settings page (accessible via the house icon in the top-right corner) to automatically sync/push to Airbnb listings.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Direct Claude Integration

    I want to be able to connect to Claude.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Integrations  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Add a feature that will allow a host to block a specific person or group from renting again across all channels.

    We've had 2 renters leave our cabins in disastrous condition. We do not want to rent to them again. We are set up on channels with instant booking but do not want them to be able to book. We need a block feature.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Channels  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Option to hidden/ remove Postal Code field for guests when booking via Direct Booking site
    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating